IT Engineer

Thinking Technology are seeking to appoint an IT Engineer, who will be primarily based at Holcombe Grammar School. Travel to other sites within the hub may be required to cover absence or provide additional support when required.

The successful post-holder will provide advanced, detailed troubleshooting, support and day-to-day configuration of Infrastructure equipment, systems, and services- within Information Technology (IT) across all of The Thinking Schools Academy Trust and its academies and partners.

You will work with the constructively and proactively with other members of the Trust IT staff and third-party suppliers to ensure that ICT services are supported, assisting with planning, development, implementation, support and testing, and training of colleagues for equipment and services, as directed.

37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

What you will need to succeed: 

• To respond to, both orally and in person, customer comments and complaints, resolving them where possible, escalating as appropriate
• To be calm under pressure, and adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement
• To be approachable, communicating with customers ranging from students, staff, directors, governors, guest, and suppliers and contractors, responding to a range of difficult issues and requests
• To provide advanced fault resolution/troubleshooting using multiple sources of complex data for issues affecting IT devices and network equipment across all Trust sites
• To lead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailed updates for actions taken to assist customers and colleagues
• To undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasks
• To analyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues or threats and their severity, and triaging effectively

What our Trust will offer you:  

• Competitive Pay Scales: Our TSAT pay scales exceed national levels.
• Performance Related Pay: We operate a Professional Growth policy that allows us to reward staff who meet their objectives with additional pay for exceptional performance. 
• Annual Leave: A pro-rata annual leave entitlement of 27 days for support staff, increasing to 31 after 5 years of service. 
• Fitness and Wellness: Enjoy reduced membership fees for our fully-equipped fitness suite and classes.
• Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
• Blue Light Card: School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more!
• TSAT Benefits Portal: a one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and Discounted Gym Membership. 

Visits to our schools are encouraged. To arrange a visit please contact the Recruitment Team (recruitment@tsatrust.org.uk)

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process, please email recruitment@tsatrust.org.uk