IT Engineer

Location: Wiltshire Hub

Closing Date: Sunday 4 July 2021

Interview Date: To be arranged w/c 12 July 2021

Hours: 37 per week

About the Opportunity

Due to expansion, our supportive and collaborative ICT team are seeking a proactive ICT Engineer to join our friendly team, providing on-site and remote support to the schools in our Multi Academy Trust (MAT). This post allows the successful candidate to work with a vast range of cutting-edge hardware and software solutions and Cloud services.

This is an exciting opportunity, where you'll enjoy a varied workspace, visiting our multitude of school sites: 80% being across the Wiltshire hub from Melksham to Devizes and 20%, when required, at our schools based in the Reading hub to provide first class IT support. So access to your own vehicle will be essential.

If you're an IT professional with broad technical and problem-solving ability, great communication skills, a proactive attitude and are someone that gets a real buzz out of going the extra mile for your clients, then this is the role for you. This opportunity is just as much about customer service as it is about technical knowhow, so if you enjoy communicating with people as much as working with tech, you'll fit right in!

About You

The successful candidate will demonstrate a passion for customer service, be able to manage their time effectively and must be a self-starter, who is comfortable working alone as well as part of a team. They must be able to demonstrate a high level of interpersonal skills, a flair for technology and a history of excellent client relations. We are looking for a natural problem solver with a good working knowledge of Windows Server and Desktop OS and Office 365, networking concepts and associated security hardware.

In a nutshell:

• Provide meticulous, high quality and technical 2nd and some 3rd line IT support
• Complete assigned projects
• Provide technical support, forums and training to team members
• Be proactive in promoting and developing WHFIT

For full expectations and role details, please download the attached job description and person specification.

Benefits

We know that your role requires you to put a lot of time and effort into it and because of this we believe you should be rewarded. As a White Horse Federation employee you will have access to benefits listed below.

Some benefits are accessible by all staff irrespective of their contract type (T). Some are only eligible to permanent (P) employees following a successful probation period as noted:

• Car Purchase scheme (P)
• Reward Gateway discounts (P&T)
• Discounted gym membership scheme (P&T)
• Hire purchase Cycle to Work scheme (P)
• Free and confidential advice, information and counselling service (P&T)
• Excellent Pension scheme (P&T)

Why Work With Us

The WHF is a Multi-Academy Trust which supports Primary, Secondary and Special schools in the south of England. At its heart is a belief that we want to develop the type of schools that we would be proud to send our own children to. We do this with a relentless drive for academic excellence blended with a shared moral purpose and shared values but also with an awful lot of fun and happiness in our schools. We genuinely believe in partnership working with our schools, the pupils and their parents and the wider community each serves to create the best possible outcomes for our children.

We also believe that our colleagues are among the finest in the country and we are proud to empower them through support, training and career opportunities. With such outstanding staff we are able to ensure every student achieves all that they are capable of and more, regardless of background, culture, heritage or ability.

TWHF recognises the benefit of having a diverse workforce and is committed to building a team which reflects diversity from the communities it serves. TWHF values the contributions from all staff from a wide range of different backgrounds and actively seeks to promote an environment that is free from discrimination and harassment; which at the same time supports fair promotion and cultural acceptance. Under the provision of the Equality Act 2010, TWHF welcomes applications from everyone and operates a recruitment process which is fair and does not discriminate against or disadvantage anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race or nationality, religion or belief, sex or sexual orientation.

The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful for this position you will be expected to apply for a disclosure from the Disclosure and Barring Service before appointment is confirmed. References will be sought on shortlisted candidates before interview.