IT Helpdesk Apprentice
Accrington and Rossendale College
Lancashire
- Expired
- Salary:
- £5.30ph
- Job type:
- Full Time, Permanent
- Apply by:
- 5 August 2021
Job overview
IT Helpdesk Apprentice
Salary: £5.30ph
Closing Date: Thursday 5th August 2021
Interview Date: Wednesday 11th August 2021 at Accrington & Rossendale College
Nelson and Colne College Group is a beacon for educational excellence, made up of a family of colleges – Nelson & Colne College, Lancashire Adult Learning & Accrington & Rossendale College. We are looking for a highly motivated and dedicated Apprentice to join our IT & Network Services team on a full-time basis working 37 hours per week for the duration of the apprenticeship.
This role will be based at Accrington and Rossendale College but travel across any of the College campuses will also be required.
As an IT Helpdesk Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new staff and students’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.
The main duties include:
• To provide a high quality ‘first point of contact’ reception service for the IT Services department, in a fast-paced environment, dealing with phone calls, emails and face-to-face enquiries, ensuring progression of issues towards resolution
• To answer internal and external enquiries in a courteous and informative manner, providing excellent customer care at all times
• To provide a comprehensive administrative support service to the IT Services department
• To perform remote troubleshooting through diagnostic techniques and pertinent questions, recording events, problems and their resolution in the helpdesk software
The ideal candidate will have:
• Maths and English at Grade C or above
• Level 3 qualification or equivalent technical qualifications
• Additional qualification in a technical IT subject (desirable)
• Proven working experience in a client-facing team environment with strong communication skills and ability to work under pressure (desirable)
• Demonstrable experience in offering information, advice and training to customers and team members including the creation of manuals (desirable)
How to apply:
If you're interested in this post and would like to know more then please visit our website and complete an application form.
https://careers.nelson.ac.uk/job/it-helpdesk-apprentice/
Please note: All of our posts are subject to an enhanced DBS check due to working with vulnerable adults and children. Should you wish to discuss this further, please get in touch with the HR team.
Attached documents
About Accrington and Rossendale College
- Accrington and Rossendale College
- Broad Oak Road, Accrington
- Lancashire
- BB5 2AW
- United Kingdom
Accrington and Rossendale College is a mixed, further education college in Lancashire that accepts students aged 14 and over. Vocational education is the college’s main focus, offering courses such as construction, media and design, hospitality, sports and childcare.
Accrington and Rossendale College in Lancashire has over 7,000 enrolled students in the 16 - 18 age bracket and is in the top 10% of further education colleges in the country.
Principal
Sue Taylor
Values and Vision
In order to achieve its vision of being the first choice College for a career-focused education, Accrington and Rossendale College aims to provide inspirational learning and teaching support, preparing its students for future careers. The college also seeks to have its graduates be an employers’ first choice through raising the standards of aspiration and achievement for its students.
Accrington and Rossendale College ensures that both staff and students receive equal treatment regardless of age, gender, race, or sexual orientation, and believes that all individuals should have access to education regardless of their economic background, cultural background, to even their state of health.
Ofsted
The college has excellent career guidance that enables its students to make informed decisions with regards to their careers and education. Learners at Accrington and Rossendale College are encouraged to develop both their interpersonal and and work-related skills which serves them well after they graduate. The college also meets the needs of the local community with regards to provisions for adult learners, and provides all its students with good support for a wide range of pastoral issues.
View Accrington and Rossendale College’s latest Ofsted report here
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