IT Helpdesk Technician

If you are ambitious to develop a career in IT support this is an exciting opportunity to make a real difference to raising standards of education in the local community at our new college in Bradford.

As an IT Helpdesk Technician you will work as part of our IT Support Team to provide first line technical support to staff and students, either face to face or over the phone.  Under the direction of the Trust IT Manager, your responsibilities will include, but will not be limited to:

• Monitoring and maintaining support calls and prioritising support tickets, including solving problems, troubleshooting hardware/software issues and delegating support issues to other members of the team where appropriate
• Supporting Microsoft Technologies such as, Windows 10 and Office 365, as well as Mobile Device Support
• Complete daily proactive checks of the IT infrastructure systems
• Dealing with day-to-day administrative tasks such as password changes, printer credits
• Support pupils and all members of the Trust community in their use of ICT
• Maintain up to date inventories of hardware and software; security marking and labelling of equipment

This post will initially be based at our Pontefract site, moving to our Bradford site when open in September 2019.

Excellent communication and problem solving skills are essential, as is a customer service approach to your work.  Experience in support and management of desktops, laptops and printers is required and an awareness of current network issues, virus alerts and security issues would be advantageous, though full training will be provided. A willingness to undertake further training relevant to the role is expected.

If you believe that you have the skills and abilities to take on this role, we’d love to hear from you.  

In return, we can provide an exciting and enjoyable place to work and learn. We offer lots of varied staff benefits, from an employee assistance programme, childcare vouchers, staff reward scheme, attractive pension schemes and free on-site staff parking. There is always plenty going on in our colleges, whether it be our annual Wellbeing Day, Christmas party or end of year celebrations, coffee mornings, events and clubs or social gatherings. 

For further details and to apply please click the apply button.

NCLT has a commitment to safeguarding students and the successful candidate will be subject to pre-employment checks, including an Enhanced DBS.  We value diversity and actively promote equality of opportunity.  As a Disability Confident Committed Employer, all disabled candidates who meet the minimum criteria for a post will be offered an interview.