IT Helpdesk Technician
King's College School
Wimbledon
- Expired
- Salary:
- £28,000 - £32,000 (based on a 40 hour working week)
- Job type:
- Full Time, Permanent
- Start date:
- ASAP
- Apply by:
- 29 February 2024
Job overview
This is an opportunity to join a highly regarded team, working closely with the Helpdesk Manager, in assisting in the day-to-day IT use at the school. The role is to assist in the administration and maintenance of school IT systems, primarily by providing support to users. This includes appropriate resolution of tickets and ensuring the communication of progress to service users in line with departmental SLAs. In addition, you will support or undertake appropriate IT projects. The IT Helpdesk Technician supports staff and pupils in King’s junior and senior schools and in the pre-prep school, WCPS.
Roles and responsibilities
Day-to-day support
- Provide assistance to staff and pupils on IT issues via the most appropriate means in line with SLAs, primarily through first- and second-line support
- Provide on-call cover during weekends as part of a rota (normally one weekend in three)
- Support of mobiles devices and promotion of their use throughout the schools
- Provide training to users as part of providing a complete support package
- Write, edit and revise training manuals, FAQ pages and other publications in support of IT assistance.
- Assist with tasks and projects from the department
- Troubleshoot hardware problems
- Support the school’s hybrid Splicecom telephone system.
- Deal with routine network connectivity problems and carry out simple network administrative tasks such as user account management.
- Routine maintenance of workstations and other IT facilities
- Assist with renewal of software subscriptions
- Liaising with external contractors as required.
- Maintaining the asset register for all devices
Undertaking other tasks that the Director of IT might reasonably expect of the IT team in agreement with individual.
Department projects and tasks
- Contribute to team discussions to help shape and further improve the support we provide
- Assist with sourcing new equipment and redistributing existing equipment
- Assist with the installation and rollout of new software
- Assist with the installation and configuration of new equipment, such as computers, access points and portables
- Assist with the setup, management and support of laptops and other IT elements for internal and public exams
- Contribute to the team to help initiate and assist with new projects
The successful candidate will be enthusiastic, highly motivated and keen to work in a high profile department with excellent people, communication and listening skills. A ‘can do’ flexible attitude towards working, workload prioritisation and an ability to work to tight deadlines, are essential.
The ideal candidate will have:
Essential
- Experience in working in a similar technical role
- Experience of using/supporting MIS or large database systems
- Experience of database management
- Experience of data integration between separate products
- Experience in problem solving and excellent customer services skills
- Experience of Windows 10/11
- Experience with a wide range of Microsoft products, including Office 365
Desirable
- Experience of SchoolBase, Razor’s Edge, Chris21, Sage or similar
- Webservers (IIS, Apache)
- Microsoft networking (Active Directory, Group Policy, DNS)
- Powershell
- SharePoint development
- MSSQL and MySQL
- .NET
Terms and Conditions
- Hybrid working available after probation
- Working hours - Monday to Friday, hours to be agreed with an hour for lunch
- Weekend on-call rota (one weekend in three) – to act as initial response to IT emergencies submitted via the ticketing system. Weekend on-call will be paid in addition to annual salary.
- Occasional evenings & weekends will need to be worked to cover events, projects and out of hours installation work - it will be agreed in advance of each event whether this will be covered by taking time off in lieu or via paid overtime
Benefits
- 25 days’ holiday per annum plus English statutory public holidays – 33 days in total
- Contributory support staff pension scheme – employees are eligible to join after 3 months’ service with a 10% employer contribution / 5% employee contribution
- Access to BUPA and Aviva employee assistance programmes, and the BUPA healthcare cash plan
- Free use of the King’s Club, including access to the swimming pool, gym, tennis/squash courts and group exercise classes
- Free lunch, tea, coffee and other refreshments during term time
- Shuttle buses from Wimbledon station
- Cycle to work scheme
King’s is an extremely sought-after school with outstanding academic results and a vibrant co-curriculum. It strives to appoint able, committed and compassionate colleagues to help ensure every child at the school achieves their best. Overlooking Wimbledon Common, the school is situated in one of the most attractive parts of south east England and benefits from exceptional grounds and facilities.
If you are interested in this job opportunity, please visit our website to find out more and apply.
Closing date: 9am on Thursday 29th February 2024
Interview date: w/c 4th March 2024
Interviews may be staged and we may choose to appoint at any time during the application process.
King's is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. King’s College School is fully committed to the principles of equality, diversity and inclusivity in its recruitment of teaching and support staff.
Attached documents
About King's College School
King’s is one of the most successful schools in the world, and our community is a special place to teach, work and learn. Educating over 1,500 pupils, we currently welcome boys aged 7-18 and girls aged 16-18, and we are excited to be extending co-education throughout the King’s community from 2029. Our pupils are curious, creative and eager to learn, and the dedication, expertise, and care of our staff lie at the foundation of everything we do. Located in a peaceful part of London, opposite 1,140 acres of countryside offered by Wimbledon and Putney Commons, within minutes of central London and just a short walk from Wimbledon Village and the home of lawn tennis, we are fortunate to enjoy a green and well-resourced campus.
Our school was founded in 1829 by Royal Charter as the junior department of the university, King’s College London, and as such, intellectual aspiration and a progressive spirit are our heritage. Today, we offer an education of the whole person, in Mind, Spirit and Heart, the enduring ethos of our foundation. Our guiding mission is to look outwards, to the world beyond school, and to life at 25: we look to the lives we are preparing our young people to lead, so that when the time comes, they are ready to forge the pathway they choose, and to make a purposeful impact in the world.
We aim for each of our pupils to enjoy an exhilarating adventure of learning and to pursue academic excellence within a fun, caring, welcoming environment. Academic outcomes at A level, IB and GCSE consistently place King’s amongst the very top schools nationally and globally, with over half of A level and IB grades at A* or equivalent last summer, and we were delighted to be the highest placed independent co-educational day school and Independent International Baccalaureate School of the Year in The Sunday Times Parent Power 2025.
Supporting our pupils to grow strong in spirit, in the shared values and qualities of character that will ground them, is equally important at King’s. Kindness, respect and support for one another, a broad-minded outlook and a commitment to ensuring that ours is a community where each individual feels that they can belong, are central to our ethos. Likewise, we share a deep commitment to the co-curriculum, which enables our pupils to develop broad skills and resilience as well as to discover lifelong passions through clubs and societies, CCF, Duke of Edinburgh, sport, the arts, and community partnerships.
The next few years represent an exciting time for King’s as we embark upon the next chapter of the school’s development and prepare to enter our third century in 2029. Over the coming decade, we are extending co-education throughout King’s so that any young person will have the opportunity to flourish here. With the relocation of our Junior School to a new world-class campus on The Downs, we plan to transform our main campus over the coming years, further enhancing our facilities to extend the opportunities on offer to our pupils and communities. Likewise, as the world changes around us, we are constantly considering how we can best enable our pupils to create their futures. We hope you consider joining us for this adventure.
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