IT Projects Coordinator

We are seeking a highly motivated and autonomous IT Projects Co-Ordinator to join our dynamic Multi-Academy Trust. Reporting directly to the Head of IT & Data, this role is primarily focused on managing IT projects, identifying school needs, and implementing technical solutions across the Trust.

This is a flexible role based out of Redden Court School but employed by the Trust.

You will act as the main point of contact for new initiatives, working closely with school IT Managers and current IT staff to identify requirements and execute the bulk of the operational work involved in project delivery.

The Role:

● Leading the end-to-end management of IT projects, performing the operational work required to implement new solutions into schools.

● Taking responsibility for the daily operation of the IT helpdesk, ensuring all incoming tickets are reviewed, prioritised, and assigned.

● Regularly auditing helpdesk data to identify 'repeat areas' where tickets are frequently raised, investigating root causes, and proposing permanent technical fixes.

● Acting as a deputised line manager for IT Officers during periods of cover or absence, providing guidance, managing task allocation, and ensuring continuous service delivery.

● Working autonomously to identify IT needs and gaps within the schools, proposing efficiency improvements and innovative solutions.

● Collaborating with external vendors to coordinate installations and resolve technical issues.

● Providing technical backfill cover and support during interim project periods