IT Service Desk Administrator
The IT Services Team at Ampleforth Abbey and College is recruiting for an IT Service Desk Administrator. The team is responsible for the provision and support of IT services to Ampleforth Abbey, Ampleforth College and St Martin’s Ampleforth Prep School. IT support is provided to a broad customer base including around 600 users including Windows PCs and iPads.
The IT Service Desk Administrator will be the primary point of contact for customers of IT Services, providing excellent customer service and ensuring service requests are progressed and customers are kept informed.
Duties will include greeting those who contact IT Services, either in person or by telephone or email, in a courteous and efficient manner; recording requests for IT services and allocating tasks to technical staff; updating database systems to ensure accurate records are maintained; resolving customers IT issues within the scope of training provided; purchasing of IT equipment, processing invoices and administering budgets. The IT Service Desk Administrator will also perform general administrative duties in support of the IT and Data Services Manager.
Although previous IT Service Desk/Help Desk experience is advantageous, experience in customer service and excellent communication skills are essential. The ideal candidate will have good ICT skills, be able to support customers' needs in high pressure situations, and can establish strong working relationships within the team and with colleagues across the site.
Closing date for applications will be at 3pm on Friday 8th December 2017. Interviews are expected to take place before Christmas.
The Ampleforth Abbey Trust, St Laurence Education Trust and its Schools are committed to safeguarding children and promoting the welfare of children and young people. They expect all staff and volunteers to share this commitment and will ensure that all recruitment and selection practices and procedures reflect this commitment. All successful candidates will be subject to checks by the Disclosure and Barring Service (DBS) along with other relevant employment checks.