IT Service Desk Advisor
Derby College
Derby
- Expired
- Salary:
- £17,878
- Job type:
- Full Time, Maternity Cover
- Apply by:
- 12 October 2017
Job overview
Fixed term until 31st August 2018. We are looking for a highly motivated individual to join our Service Desk Team who will become part of a large innovative college IT department, taking pride in their work, helping and assisting stakeholders and providing excellent customer service. You will be involved in dealing with calls via our helpdesk system, and supporting staff (and students) with IT queries, including the provision of 1st line support of computer equipment. You will possess a good working knowledge of common computer applications, current PC operating systems and a range of IT hardware, including the ability to provide advice and support on these products. You will also be able to work effectively as part of a team, possess good communication and interpersonal skills and be able to demonstrate experience of dealing with customers in a pressurised IT service environment. A good general education, including GCSEs grade A-C or equivalent in English and Mathematics, is an essential requirement for this role.
Attached documents
About Derby College
Derby College is a large general further education college with four sites in or near the city of Derby. It supports around 26,000 learners, who choose from more than 1,000 full-time and part-time apprenticeship, A-level, BTEC and NVQ courses.
Derby College was established as a single institution in 2002 by merging three further education colleges: Mackworth Tertiary College, Wilmorton Tertiary College and Broomfield Agricultural College. A merger between South East Derbyshire College and Derby College was approved in 2010. Heavy investment has been made by the college in its teaching and learning facilities, from the fully equipped teaching kitchens at the Roundhouse campus to the high-tech science labs at the Joseph Wright Centre and the Equestrian Centre at the Broomfield Hall campus.
Chief executive
Mandie Stravino
Values and vision
In its mission statement, Derby College states an ambition to provide inclusive, inspirational and innovative learning communities, predicting and serving the needs of its learners, the economy and society. Designed in collaboration with industry, business and the professions, the college’s vocational pathways concentrate on developing students’ employability skills through work experience and expert mentoring. Independent learning, critical thinking and research skills are developed in students aspiring to higher education in an environment that seeks to be challenging and interactive.
Ofsted report
“Teaching and learning are good, particularly in practical and vocational subjects. The college is a valued resource for the city of Derby and county of Derbyshire; it provides an inclusive and welcoming environment and high-quality facilities for teaching and learning.”
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