IT Service Desk Analyst Apprentice (Level 3)

IT Service Desk Analyst Apprentice (Level 3)

We welcome applications for this support post to take up post as soon as possible, or by August 2026 at the latest, for a period of circa 21 months.

The Role

The main duties and responsibilities of this role include:

• Provide first-line technical support

• Apply technical understanding to categorise incidents accurately

• Support ITIL-lite processes i.e. (Incident, Request, Problem, Knowledge).

• Assist with basic device configuration and setup.

• Maintain asset register and support asset lifecycle processes.

• Support college events with IT Support and bookings and Open Days.

For the full job description please see attached ‘Job Pack’.

The Successful Candidate

Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for an enthusiastic candidate to join our friendly and well-established Networks department.  

The Networks department is looking for someone who has good working knowledge of IT and awareness/knowledge of contemporary operating systems, and a willingness to undertake and successfully complete a Level 3 IT Support Apprenticeship.

You should display the values, attitudes, and behaviours consistent with the Catholic Ethos of the College and have a commitment to equality/diversity and the safeguarding of young people and vulnerable adults.

Terms and Conditions

Hours: 37 hours per week with the following options:

52 weeks per annum (annual leave to be taken during college holidays) or; Term time plus 2 weeks. Starting and finishing times as agreed.

Salary: In line with the Government minimum wage rates:

• Age 18-20 - £20,932.81 for 52 weeks per annum. Pro rata salary is £19,243 per annum for term time only plus 2 weeks.

• Age 21 and over - £24,521.29 for 52 weeks per annum. Pro rata salary is £22,542 per annum for term time only plus 2 weeks

The salary will increase to £25,949 (52 weeks) after one year. Pro rata salary is £23,854.47 per annum for term time only plus 2 weeks

Closing date for receipt of applications:  11.59pm on Tuesday 14th April 2026 (we reserve the right to close the advert in advance of this date).

Why work at Cardinal Newman College?

We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status.

An outstanding college in every aspect, Cardinal Newman is one of the highest performing Sixth Form Colleges nationally for Value Added. We recognise the invaluable contribution our dedicated staff make to the success of our students and the College as whole. As such, our aim is to foster a culture where staff feel valued and supported.

We also offer a range of excellent staff benefits, including:  

• Generous Pension schemes for both teachers and support staff  

• Pro rata to 25 days holidays plus 4 concessionary days and bank holidays for support staff

• Staff are contractually entitled to time off at Christmas in line with the college holidays, usually around 2 weeks.

• A genuine commitment to staff health and wellbeing

• Access to a salary sacrifice electric vehicle scheme

• Access to the Cycle to Work Scheme and Techscheme

• Free use of the on-site gym  

• Access to professional development and the opportunity to undertake professional qualifications through apprenticeships

• Flu Vouchers

• Staff savings scheme

More detailed information on further staff benefits can be found within our staff perks document attached.

Completed application forms should be submitted by 11.59pm Tuesday 14th April 2026

We will confirm receipt of all applications by email within one working day of receipt.  Please call the HR team if you have not received a confirmation email by the closing date. We do ask that you accept, in the interests of economy, that if you have not heard from us by the middle of May that you have not been selected for interview on this occasion.

Further Information

Further details are available on our Caridnal Newman College vacancies page or by telephone to the college on 01772 460181 or 07730 521 540.

All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks