IT Services Senior Support Technician
Exeter College
Devon
- £30,471 - £32,242 per year
- Expired
- Job type:
- Full Time, Permanent
- Start date:
- 05 January 2026
- Apply by:
- 24 November 2025
Job overview
- Deliver expert frontline support—both in-person and remotely—for endpoint devices, AV equipment, supported software, and digital services.
- Troubleshoot and resolve incidents and service requests, ensuring a smooth and efficient IT experience for all end users.
- Provide technical support for college events, ensuring AV and IT systems operate flawlessly.
- Mentor and train members of the IT Services Support Team, promoting best practice in support, implementation, maintenance, and problem solving.
- Work collaboratively with IT Services colleagues and end users to identify needs and deliver innovative, effective solutions.
- Maintain high standards of documentation, following all IT Services policies, procedures, and best practices.
- Take a leading role in improving IT Services processes, systems, and team performance.
- Support occasional out-of-hours operations when required.
- Uphold and model the college’s values, setting a positive example for colleagues and students.
- Strong technical expertise across endpoint devices, AV technologies, and commonly used software and digital services.
- Excellent troubleshooting skills, with a calm, customer-focused approach.
- Clear communication abilities, with confidence in engaging users at all levels of technical ability.
- Experience mentoring or supporting colleagues, with a commitment to team development.
- A proactive mindset, always looking for opportunities to improve systems and services.
- A dedication to high-quality service delivery and a passion for helping others succeed.
Attached documents
About Exeter College
Why Work For Us?
Exeter College is an Ofsted Outstanding, multi award-winning education provider in Devon, but our vision to be an exceptional college is only made possible with the determination and enthusiasm of our staff. We offer a wide range of fulfilling roles across multiple sites, all with the opportunity for further training and development. We acknowledge our employees’ involvement in shaping futures and making a difference by offering amazing benefits and the opportunity to progress and grow in one of the most successful colleges in the South West.
Exeter College ranked 65th in the 2022 Best Companies League Tables as one of the UK’s Best Large Companies to work for, the third year in a row we have featured in the top 100. A Disability Confident employer, we aim to provide an environment where all staff can thrive because they feel valued, engaged and challenged. If you would like to join our team of exceptional people, please have a look at our vacancies below.
Our Benefits
We depend on exceptional people to sustain our outstanding performance and reward staff for their hard work. We provide an array of progressive benefits to encourage a healthy work-life balance, including:
🔹 We offer two defined benefits pension schemes, one for teachers and one for support staff
🔹 Generous Annual Leave entitlement as well as a two-week Christmas shutdown
🔹 We have an onsite gym, Central Fitness, and a variety of classes including spinning, yoga and Pilates, which is affordable and discounted for staff
🔹 Staff Development including away days for employees – more info below
🔹 We offer a cycle scheme that saves you 26-40% on a bike and accessories. You pay nothing upfront and can spread the cost of new equipment over a year
🔹 Our @34 restaurant offers a range of eat-in and takeaway options at very reasonable prices with staff discount
🔹 Owlets Nursery is part of the Exeter College Group, providing high quality childcare at a short walk from the College
🔹 Get discounts on over 1200 retailers with our Sodexo platform, plus the ability to get an NUS Card
🔹Staff can receive a voucher every 2 years which will pay for the basic eye test
🔹 Our H2B spa and salon offers a wonderful pampering experience at discounted rates
Principal
John Laramy
Values and vision
Exeter College aims to be an outstanding, dynamic and thriving college, working with partners to provide inspirational education and training.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and adults and we expect all our staff to share this commitment. Successful applicants will be required to undertake an enhanced check by the Disclosure and Barring Service (DBS).
For further information on the College’s commitment visit our Safeguarding page.
Ofsted report
“As a result of the highly motivated, skilled and experienced staff, the quality of teaching, learning and assessment is outstanding. Lecturers provide learners with challenging work that prepares them extremely well for their next steps. The colleges uses its excellent links with schools, employers and other agencies to understand, and respond quickly to the education and training needs of the local area.”
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