IT Support Analyst/Engineer
d'Overbroeck's
Oxford
- Expired
- Salary:
- £29,000.00
- Job type:
- Full Time, Permanent
- Start date:
- As soon as possible
- Apply by:
- 25 February 2019
Job overview
Role overview
The core responsibilities of this position revolve around providing a highly-responsive 1st-line support for a specific school site. This will involve responding immediately to support issues that arise in classrooms during lessons, as well as carrying out preventative maintenance on core systems and equipment to ensure a high level of reliability.
Being an educational establishment, the priority will lie in ensuring the teachers are able to deliver their lessons to the high standard that we expect of them. As such, the successful candidate will be expected to deliver a high level of first-time fixes to classrooms when required, so that teachers can rely on IT when planning and teaching.
Duties and responsibilities
The details below aim to give a sense of the breadth and depth of the responsibilities of the role, not an exhaustive description of every requirement.
- Respond immediately to support issues that arise in classrooms during lessons
- Provide a suitable level of support services to all other areas of the site
- Develop specific expertise to ensure a high level of first-time fixes to classroom support issues
- Carry out preventative maintenance on core systems and equipment to ensure a high level of reliability
Person Specification
We are ideally looking for someone who has:
- A genuine enthusiasm for providing outstanding customer Service
- Experience of providing IT support in a networked environment
- Knowledge of Microsoft server and desktop Operating Systems
- Experience configuring and troubleshooting basic AD services, including user accounts, permissions, profiles and group policies
- Experience supporting and maintaining projectors
- Experience using a ticketing system for administering support requests
Attached documents
About d'Overbroeck's
THE SCHOOL
Founded in 1977, initially as a Sixth Form, d’Overbroeck’s has maintained its founding values throughout its growth.
We believe in outstanding teaching and laughter. We celebrate the individual and foster a culture that promotes collaboration and originality. We pride ourselves on our unique blend of social informality and academic rigour.
Our students consistently achieve some of the best value-added results in the country. Our success has supported our continued growth, currently with over 700 students across our 4 teaching sites.
We are located in North Oxford, and we’ve established ourself as a thriving, forward-looking and highly successful school. We are known for our distinctive, non-traditional ethos, an outstanding staff team, and a strong reputation for the quality of our educational and pastoral provision.
d’Overbroeck’s comprises 3 sections: Senior School, International and the Sixth Form, giving a school of approximately 700 students. The Sixth Form is the largest section with over 400 students. The school follows UK National Curriculum, leading to GCSE/IGCSE and A Level based curriculum.
This is an opportunity to become part of the d’Overbroeck’s community at a very exciting point in our development. Our school is part of the Nord Anglia Education family of 90 schools around the world.
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