IT Support Apprentice

IT Support Apprentice

Downe House is a leading independent boarding and day school for girls aged 11-18, based in the village of Cold Ash, Berkshire. Our aim is to provide pupils with a wealth of academic, pastoral and co-curricular opportunities to allow them to grow into confident young women.

We are looking for a full time IT Support Apprentice to join our busy and successful Digital Delivery and Innovation team. As part of your role, you will also be enrolled on a Level 3 ICT Apprenticeship. This is a fantastic opportunity to gain practical experience while working towards a qualification in IT Support.

The role would suit a recent college leaver who has previously studied or has knowledge in IT, or an older individual who is looking to undertake an IT qualification and further develop their skills. We are looking for someone with knowledge of Windows, Microsoft Office, LAN/WAN technology, and IT security. You will be able to think analytically, have a pro-active approach to work and be able to communicate well with other staff and pupils.

With training and support from our experienced team you will be responsible for:

• Providing support for all of the school’s staff and student facing desktops; laptops; tablets; smart devices; Operating Systems and applications for all classrooms, student library areas, Internet cafés and other student facing areas.
• Monitoring the IT service desk in support of all school staff and students.
• Facilitate resolution of operational problems and change requests and provide appropriate training and technical support.
• Take ownership of incidents, ensuring appropriate priorities are set, required resources are engaged and regular communication is in place.
• Support root-cause troubleshooting efforts to address underlying problems and minimise recurrence.

Benefits Include

• A generous employer pension scheme
• Delicious free meals while on duty
• Life insurance and critical illness cover
• A modern gym and swimming pool facilities, available for staff use at set times
• Access to an Employee Assistance Programme

How to apply

Application forms can be downloaded from the bottom of the advert on our website at https://vacancies.downehouse.net/ 

Please send your completed application form to recruitment@downehouse.net by 2nd May 2025. Applications will be reviewed on receipt.

Applicants must have the right to work in the UK. Own transport is essential as the school is in a rural location with no public transport links.

For further details you can contact the HR Department on 01635 204712 or email recuitment@downehouse.net

We are committed to safeguarding and promoting the welfare of children and young people, and any offer of employment is subject to an Enhanced Disclosure Check (DBS), satisfactory references, and social media checks.

At Downe House we promote equality of opportunity for all pupils and staff, both current and prospective, and we actively support an environment and culture that values diversity and inclusion.