IT Support Engineer

We have an exciting opportunity for an IT Support Engineer to join the team at of one of the leading schools in the region. We are looking for a dedicated and skilled candidate to maintain our digital assets, ensuring they operate at peak efficiency for our staff.

Job Purpose:

As IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and ensuring the optimal performance of the school’s IT assets. Your role will involve proactive maintenance, responding to user queries, and ensuring compliance with service level agreements (SLAs) to resolve any issues promptly.

Key Responsibilities:

• Administer and manage Active Directory user accounts.

• Provide support for collaboration and document-sharing tools.

• Set up and maintain multi-factor authentication for staff services.

• Manage mobile devices via MDM platforms (Windows & Apple).

• Install and oversee end-point security/anti-virus solutions.

• Assist staff with in-classroom and online IT issues.

• Configure and maintain print management solutions.

• Troubleshoot and support Access-Control and CCTV systems, liaising with vendors as needed.

• Understand PC/laptop hardware components and provide troubleshooting and maintenance.

• Work with the Network team to resolve Wi-Fi/internet issues and recommend solutions.

• Deploy operating system images.

• Provide Level 1 support for classroom devices such as smart monitors, projectors, and Apple TVs.

• Ensure that all user issues are logged and tracked within the Helpdesk system in accordance with approved SLAs.

Required Skills & Expertise:

• Strong knowledge of Microsoft 365 (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, etc.).

• Experience with print management solutions (Xerox or Canon).

• Knowledge of MDM solutions like JAMF.

• Experience with Windows, MacOS, and iOS operating systems.

• Familiarity with Learning Management Systems (e.g., Seesaw, Showbie) is a plus.

Qualifications & Requirements:

• A degree/diploma in IT, Computer Science, or a related field.

• 3+ years of experience in an IT support role, preferably in an educational setting.

• A proactive team player with strong problem-solving skills and the ability to work accurately under pressure.

Exceptional service delivery skills and the ability to collaborate effectively with both users and leadership teams.

The School 

Providing academic excellence for 35 years, Horizon has established a rich tradition as a school that cares. At Horizon, we develop our children into kind, creative, tolerant and passionate learners, who are given the opportunity to succeed today, whilst being prepared for the complexities of tomorrow.

We have challenging and rigorous academic expectations based on the National Curriculum for England, in an inclusive environment where barriers to learning are identified, appreciated and overcome together. We aim to develop the leaders of the future, by surrounding children with opportunities to innovate, critically reflect, collaborate and take ownership of their own learning processes and outcomes.

Rated ‘Outstanding’ by the KHDA since 2018/19, our inclusive community welcomes over 80 nationalities. Horizon is a forward-thinking school, which embraces new opportunities within learning and teaching. Tradition and values drive our guiding principles, but it is a willingness to innovate which ensures the school continues to thrive.

Take a look at our website and social media accounts to see what a truly exceptional place it is to be:

www.horizonschooldubai.com

www.instagram.com/horizonschooldubai/ 

Horizon English School and Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer Recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. In addition to all other background checks, appointment is subject to an enhanced Disclosure and Barring Service (DBS) check for regulated activity (if you have lived in the UK) and/or overseas checks for all other countries in which you have lived or worked (for three months or more in any one country in the past ten years) and the country where you completed teacher training (or relevant teaching qualifications).