IT Support Engineer

Repton Al Barsha is looking for an IT Support Engineer to join the team.

About Repton Al Barsha

Repton Al Barsha currently educates students from Nursery (FS1) to Year 11 and will be growing year on year through to Year 13.

We are a well-resourced Apple Distinguished School with exceptional sporting facilities, seeking to achieve the best from every pupil both academically and in extra-curricular activities which is a key aspect of the school program.

The school was rated Very Good with several outstanding features in the most recent DSIB inspection.

Repton Al Barsha boasts state of the art facilities and offers the academic rigour of the UK National Curriculum within an inclusive family environment. The School is built on the twin foundations of academic excellence and the highest standards of pastoral care.

About the role:

The IT Support Engineer is primarily responsible for providing all the support needed, answering questions, troubleshooting issues, and providing solutions for issues raised by end users to make sure they are properly using their IT assets. In addition to performing all the proactive maintenance procedures required to ensure that IT assets serve their full expected lifetime. All of that while monitoring the approved service level agreements (SLAs) for recording and tracking the issues raised.

Main Responsibilities:

• Active Directory administration of user accounts
•  Support the different collaboration and document sharing tools available in the school
• Setup and activate multi-factor authentication for services accessed by staff members
• Administer mobile device management (MDM) platforms for Windows and Apple devices
• Install and administer end-point security / anti-virus solutions
• Provide assistance for issues in-classroom and/or online to staff members
• Understand and configure print management solutions by giving access to staff members to the required printers, and ability to extract reports on users’ usage
• Understand and troubleshoot issues with Access-Control and CCTV systems, and raise issues/tickets with support vendors when required
• Full understanding of laptop/PC hardware components, and ability to troubleshoot issues and recommend solutions
• Coordinate with the Network team for any connectivity issues to Wi-Fi/internet within the campus, and recommend solutions
• Deploy operating system images
• Provide L1 support for devices used in classrooms (e.g., smart monitors, projectors, Apple TVs) and escalate issues to vendors when needed
• Make sure that all issues are raised within the Helpdesk system, and that issues are updated in timely manner by following the approved SLAs

Skills & Expertise:

• Knowledge of the different services within Microsoft 365 suite (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Forms, etc.)
• Experience in Xerox or Canon print management solutions
• Knowledge in (mobile device management) MDM solutions e.g., JAMF
• Experience in administering Windows, MacOS, iOS operating systems
• Knowledge in School Learning Management systems e.g., Seesaw or Showbie is a plus

Qualifications & Requirements:

• Required - Degree/Diploma/Other qualification in IT, Computer Science, or related field
• 3+ years of experience in an IT support role, preferably in a school or an education institute.
• Proactive team member who can work with accuracy under pressure and deliver exceptional service levels to users and leadership team across the school.

To support your application please include a current, up to date CV.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

Cognita and the Repton Family of Schools is totally committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years