IT Support Officer (Bilingual), RAK Academy, Academic Year 2021 - 2022

RAK Academy is seeking a dynamic and committed IT Support Officer to join us for the Academic Year in 2021-2022. Over the past five years RAK Academy Family of Schools has undergone rapid transformation and our reputation for high academic achievement and for developing internationally minded, global learners, is well established. We are highly regarded throughout the UAE and our five schools within the beautiful emirate of Ras Al Khaimah provide both IB and British curriculum learning pathways.

Key Responsibilities:

• Provide technical IT support to the schools in the Academy.

• Manage active directory services, users, group policies and shared resources. 

• Provide technical support to school meetings/assemblies/musical events, graduation,

       sports activities and other activities.

• Install anti-virus programs and troubleshooting virus related problems.

• Configure interactive white boards, multimedia projector set up etc.

• Daily backup of all Servers, tracking and updating software licenses. Recovery of lost

       data, retrieval and restoration of files.

• Provide full support for the school’s users of ISAMS/MIS (Orison systems) for the

       Accounts Department, Administration Department and Library Management.

• Provide support for all staff during office hours and holidays (on call duty basis).

• Create, edit and publish video files related to all school events such as National Day,

       Sports Day, Book week etc.

• Develop expertise to train staff on new technologies, upgrade systems with new

       releases and models.

• Submit periodical reports and analysis which show different network utilization e.g.

       network traffic, server space utilization, reports of IT technicians etc.

• Organize and support tests e.g. CAT Assessments, INCAS etc.

• Provide training and direction for IT team. Allocation of tasks to the IT Assistants

       including supervision of tasks.

• Manage and maintain the Academy’s data communication systems including

      Telephone, Video conference, Finger Scan and Camera Security system.

• Teaching and Learning support for staff and students. (Including G- Suite, Class dojo,

        IXl ,Raz-Kids, Twinkl , SeeSaw & all web based apps).

• Support for OneDrive, Sharepoint and other cloud services.

• Configure Academy’s Private Network (VPN), troubleshoot and install the Forticlient

       etc.

• Support for Admin staff accesing the Academy’s Private Network (VPN).

• Manage the purchasing of IT hardware, software and other supplies as required.

• Install and troubleshoot wireless devices in the schools in the Academy. 

• Support the IT Department as Fire Wardens for Health and Safety. Also provide First

       Aid services as and when required. 

• Implementation of all new software and testing

General Responsibilities:

• Support LANs, WANs, network segments, Internet, and Intranet systems.

• Make recommendations for future harware and software upgrades.

• Maintain network and system security and conducting regular system audits.

• Troubleshoot problems reported by users and analyze and isolate issues.

• Monitor networks to ensure security.

• Evaluate and modify the system’s performance and manage and report issues.

• Maintain network facilities in individual machines, such as drivers and settings of

       personal computers as well as printers.

• Maintain the integrity of the network, server deployment, and security.

• Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on

       par with technical considerations.

• Design and deploy networks; maintain network servers such as file servers, and VPN

       gateways.

• Perform network address assignment, assign routing protocols and routing table

       configurations.

• Providing direction for IT Team members.

• Assign configuration of authentication and authorization of directory services.

• Administer servers, laptop and desktop computers, printers, routers, switches,

       firewalls, phones, company mobile phones, smartphones, software deployment,

       security updates and patches.

• Technical support to all applications.

• Support the roll-out of new applications.

• Setup new users' accounts and profiles and oversee password issues.

• Respond within agreed time limits to call-outs.

• Work continuously on tasks until completion (or referral to third parties, if appropriate).

• Prioritize and manage many open cases at one time.

• Test and evaluate new technologies and escalate technical issues to appropriate

        internal teams.

• Prepare accurate and timely reports and ensure all issues are properly logged.

• Ensure the best possible performance, quality, and responsiveness of applications.

• Support  for Active Directory Administration for all students and staff in all schools and

       provide efficient support to assigned operations.

• Plans database upgrades by maintaining, evaluating, and improving a transaction

       processing model.

• Supports database performance by monitoring database performance; evaluating and

       resolving processing and programming problems; designing database management

       tools; answering user questions.

• Secures database by preparing access and control policies and procedures and

       implementing disaster recovery procedures.

• Support for Social Media IT related issues.

The successful candidate must have : 

• Fluency in English is a must, Arabic is highly desirable
• Bachelor Degree in Computer science. 
• Microsoft Certified System Engineer qualification. 
• ITIL Certification. 
• Microsoft Certification. 
• Experience of working as IT Admin.  
• Critical thinking, troubleshooting, problem solving and communication skills. 
• Project management skills. 
• Ability to work under pressure and to meet deadlines.

The school offers:

• Single status salary and benefits package.

To apply for this position please use 'QUICK APPLY'

RAK Academy Family of Schools is committed to safeguarding and promoting the welfare of children. Applicants must have undergone a child protection screening to receive an offer of employment. 

Please note:

Incomplete applications will not be considered.