IT Support specialist

Runnymede College is a private non-denominational British school in Madrid offering a British education to boys and girls of all nationalities from the age of two to eighteen. The education offered follows the British National Curriculum.

Founded as a private school in September 1967, the primary school was inaugurated in 1987, and since 1990, the whole School has been located in La Moraleja, in the north of Madrid. The School is divided into Pre-Prep (Pre Nursery to Year 3), Prep (Years 4 to 8) and Senior School (Years 9 to 13).

Academic levels are high at Runnymede College. In June 2025, 57% of our students achieved A-A* at A level. This is particularly impressive when compared with the 48% of A*-A grades achieved at independent (private) schools in England this year. In addition, 67% of our pupils gained A*-A grades at IGCSE. Once again, this is a truly excellent achievement when compared with the 48% of A*- A grades at GCSE obtained in the English independent (private) school sector.

In the graduating class of 2025 83% of pupils going to the UK will be attending Top 10 universities (as ranked by the Sunday Times Good University Guide). Top-ranking UK universities welcoming this year’s graduates include Oxford, Cambridge, Imperial, UCL and LSE. Students in the US have already started their higher education at Harvard, Columbia, UPenn and Brown, amongst other excellent colleges.

A number of our students will be staying in Spain, at top-notch places including ICADE, IE and ICAI; others will continue their education elsewhere in Europe in world-leading institutions in France and Ireland.

The school is looking to recruit an IT Support Specialist for an immediate start.

Key responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Daily check of the operation of printers and photocopiers and resolution of incidents in this regard.

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support to school staff and pupils

• Troubleshooting and resolving technical issues in person, remotely and by telephone

• Responsible for monitoring the resolution of incidents. Generating the necessary reports for quality control.

• Maintaining and updating documentation (inventory)

• Training users on new systems and software

• Microcomputer management iPhones, iPads, teachers' computers, projectors, interactive whiteboards, apple tvs

• Analyse staff needs, identify vulnerabilities, and boost efficiency and accuracy

• Support in ordering materials from IT suppliers

• Control of the correct execution of backup copies on computers

• Monitoring the correct distribution and installation of antivirus in all workstations and servers.

• Monitoring the correct distribution and installation of operating system patches on all workstations and servers

• Installation and enrollment of equipment due to new additions or replacement of equipment with new ones.

• Hardware Repair Management

• Audiovisual Media Management (Microphones, Speakers, Projectors, etc.)

The successful applicant will have:

• Experience in IT support or a related field is beneficial (desired - at least 2 years experience in a similar role)

• Strong problem-solving and analytical skills

• Able to prioritise and make decisions

• Excellent organisation, planning and project management skills

• Quick to adapt to change, flexible

• Customer Service focussed

• Excellent communication and interpersonal skills

• Bilingual English/Spanish

• Ability to work independently and as part of a team

• Experience use the following tools - Mac work environment iSAMS, JAMF, Apple School Manager, Meraki, Google Classroom, Zoom, Box, Slack, Wordpress.

Please complete the online application form and upload your CV and covering letter.

Only shortlisted candidates will be contacted and first round interviews will take place via Zoom on a rolling basis. The final round interview will be held face-to-face at Runnymede College in Madrid. The School reserves the right to make an appointment before the closing date if a suitable candidate is found. If you have not heard from us within six weeks of submitting your application, please assume you were unsuccessful this time.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. Hiring decisions are based on skills, experience and attributes required for the role. We welcome applications from all suitably qualified persons.

Runnymede is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including check with past employers and the ACRO Criminal Records Office.