IT Support Technician Apprentice – Central/Escalations
Astrea Academy Trust
Sheffield
- £19,925 per year
- Expired
- Job type:
- Full Time, Permanent
- Apply by:
- 3 September 2023
Job overview
Purpose
IT Support Technician Apprentice – Central/Escalations will provide a high quality technical support service for staff and students at academies within our Trust, working proactively and reactively to maintain reliable technical services working hands on to provide appropriate solutions and support.
All technical staff will contribute to the delivery of an outstanding and robust IT Service across the Trust.
An IT Support Technician Apprentice - Central/Escalations will be based initially at the Head Office, but may be asked to work at other establishments to support other colleagues.
Main Duties and Responsibilities
Provide quality 1st line telephone, e-mail, and face-to-face support to the Staff and Students of the Trust
Assist and provide initial configuration and troubleshooting, installation and support services
Use service desk software to manage workflow and provide timely appropriate feedback to clients and other members of the team
Ensure accurate records are kept of all IT hardware, software and peripherals
Ensure Software and Operating Systems are kept up to date
Troubleshoot and escalate issues with systems, such as Bromcom and Office 365
Ensure compliance with data protection and related current legislation alongside good practise is adhered to by users
Monitor and maintain security and protection systems, such as Anti-Virus and Firewalls
Ensure Software and Operating Systems are kept up to date
Troubleshoot and escalate issues with systems, such as Bromcom and Office 365
Proactively maintain hardware, such as Projectors, Interactive Screens, computers, tablets and displays
Assist the IT Support team and Escalation Technicians with the delivery of secure and stable IT systems
Attached documents
About Astrea Academy Trust
- Astrea Academy Trust
- The Quadrant, 99 Parkway Avenue, Sheffield
- South Yorkshire
- S9 4WG
- United Kingdom
Welcome to Astrea Academy Trust.
Thank you for your interest in joining the Astrea Academy Trust.
Astrea is a trust that is coming of age and moving beyond its foundational years into a mature phase of development, our aim is that every child gets a brilliant education.
Our work starts and ends with a universal belief in high standards and expectations for every child, no matter what barriers they face. Underpinning our vision is a commitment that knowledge and scholarship will be celebrated, we want our children to become resilient in the face of challenge and we commit to providing all Astrea children with rich opportunities and to supporting them every step of the way.
I am incredibly proud of what the Astrea family has achieved and as the trust matures, we are in a strong position to embark upon this next exciting phase, where all of our energy will be focused on providing a brilliant education which helps children to learn, thrive and lead successful lives.
Rowena Hackwood
Chief Executive Officer
Commitment to Diversity and Inclusion at Astrea Academy Trust
Astrea Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
Astrea Academy Trust embraces diversity and promotes equality of opportunity. As an equal opportunity employer, we consider all requests for flexible working as we know that diversity fosters creativity and innovation.
We are committed to developing and retaining a workforce that is representative of the diverse communities that we serve. We are committed to equality of opportunity, to being fair and inclusive and building our culture of belonging. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Astrea’s workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people.
All successful appointments will be subject to suitability checks in accordance with KCSIE, including identity, Right to Work, prohibition, qualifications, online searches, two references and enhanced DBS check including the Children’s Barred List.
The post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, which provides information about which convictions must be declared during job applications and related exceptions, can be found here: https://www.gov.uk/government/publications/new-guidance-on-the-rehabilitation-of-offenders-act-1974
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