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IT Support Technician

IT Support Technician

Regent Independent College

Harrow-on-the-Hill

  • Expired
Salary:
£26,000.00
Job type:
Full Time, Permanent
Apply by:
24 September 2018

Job overview

 Regent Group currently has an opportunity for a professional and experienced individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the Regent offices and campuses. The IT Technician will also be the main point of contact for all employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organisation that has experienced significant growth recently.

Location:

Regent Group offices and campuses are located in:

Southall, Harrow, Wembley Central, Kingsbury, Queensbury. Travelling between those sites will be required.

Skills:

  • Have a thorough knowledge of networking and operating systems, hardware and common office software.
  • Experience with first/second level desktop support working within Microsoft environment
  • Experience with diagnosing and solving hardware/software faults related to workstations and peripherals
  • Good understanding of network environment, dealing with network printers and other peripherals
  • Good understanding of Microsoft technologies - client and server related software (Windows 7/8/10, Windows Server 2012/2016)
  • Experience with cloud based software (Exchange Online, Office 365, Windows Azure) and virtual environment (vmWare, Hyper-V) would be beneficial.
  • Good communication skills and ability to work within a team.
  • Positive attitude, professional dealing with clients ensuring they are happy with IT support and solution provided
  • Be able to explain clearly problems and solutions, in non-technical terms.
  • Be able to work calmly and professionally under pressure.

Responsibilities:

  • Providing on site first/second level desktop support
  • Diagnosing and solving hardware/software faults
  • Rebuilding and configuring, installation of software and patches for workstations
  • Preparation, validation and upgrades of computer hardware
  • Maintenance and repair of all workstations and peripherals
  • Monitoring and servicing all network printers, photocopiers and other peripherals
  • Creating, executing & documenting tests necessary to ensure the workstation meets performance requirements
  • Providing support documentation, keeping infrastructure registers up to date (IT Asset Register)
  • Maintain a detailed knowledge of hardware/software configuration methodologies, tools and emerging technologies (Microsoft Technologies)
  • Respond to technical issues effectively (raised by phone, email and support ticket). Undertake assignments in a systematic manner.
  • Work closely with Senior Technician who will supervise daily activities.
  • Reports to Head of Information & Technology

Benefits

  • Salary of up to £26,000 per annum
  • Discretionary Bonus Scheme
  • Childcare Voucher Scheme
  • Career development opportunities and continued professional development.

About Regent Independent College

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+44 208 966 9900

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Our History

Regent Group was established in 2000 by Selva Pankaj, Tharshiny Pankaj and Senior Selvanayagam.

Regent Independent College was the very first division within Regent Group established that same year offering full-time courses for Year 10, Year 11, AS and A2 as well as intensive one year courses for GCSE and A-Level.

As it established both its place in the local community and a favourable reputation, it grew in student numbers and an interest in part-time provision evolved with enquiring parents.

So it was that in 2000 Regent Learning Centre was established in Harrow, offering programmes of supplementary tuition for students Year 7 and above in English and Maths. Demand led to Science and ICT being added to the suite of subjects on offer. Later, primary tuition for students aged 4 upwards in literacy and numeracy was introduced along with programmes of preparation for entrance exams for independent and grammar schools. Since then, further centres have been opened in Edgware and Southall.

In 2004, Regent expanded into childcare with the opening of Regent Nursery. It currently offers childcare for children up to 5 years, on both a full-time and part-time basis.

By 2009, Regent Independent College was thriving and on the basis of its success, Regent Group made a second addition to its sixth form provision and opened up Burlington College.

In 2010 based on demand for alternative courses, Regent diversified into the provision of Higher National Diploma courses and thus Regent College Higher Education was born and has since blossomed.

With a view to a diversification of the courses that it could offer to adult learners, after Regent was approved for entry on the Register of Training Organisations in 2014, it established its Regent Skills Training division, which is currently working with the well-known and major training provider 5E to offer a range of courses. In the same year, Wembley English Academy was launched which specialises in English courses.

iRegent, a blended learning based tuition service for children of both primary and secondary ages was launched in Regent Learning Centre Harrow in 2015.

Regent Leadership is Regent Group’s newest venture offering executive level education, supporting learning through coaching and providing highly personalised programmes to meet the needs and aspirations of senior level clients.

Our Vision

To be one of the leading providers of quality education enriching the lives of children, and the communities in which they live.

Our Group

Regent Group is an education, skills and training development company that owns and manages schools, colleges, learning centres and nurseries. It also offers consulting services to both the private and public sectors. For over 17 years, Regent Group has provided high quality education to many children.

Teaching Excellence

Our teachers are invariably passionate about their subjects. They have the highest possible expectations of every child. They are experts in the craft of the classroom. Teaching excellence is our goal and the most important thing we can offer our students.

Core Values

Education is a noble profession. It encompasses teaching and learning specific skills and facts, and also something less tangible, but more profound; the imparting of general knowledge, good judgement, integrity and wisdom. After all, education has as one of its fundamental goals, the aim of passing down these essential traits from generation to generation.

At Regent Group our ethos is “The End of Education is Character”. Through the gradual process of acquiring knowledge, education becomes a preparation for life.

R: Robust Leadership
E: Ethical Culture
G: Genuine Integrity
E: Entrepreneurial spirit
N: Natural Compassion
T: Team work

At Regent Group we strongly believe that not only are we there to educate our customers, but also to learn ourselves. We constantly look for ways of improvement and deploy effective strategies to improve our processes and procedures to obtain efficiency and effectiveness.

Regent Group inspires others to find their voice. This enables the group to expand its influence to increase team contribution. As we recognise, respect and create ways for others to give a voice to all parts of their nature- physically, mentally, emotionally and socially-latent human genius, creativity, passion, talent and motivation are unleashed.

We believe if we concentrate on “people and purpose” at Regent Group then the rest will follow, in this rapidly changing and dynamic educational world.

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Applications closed