IT Support Technician, Harrow-on-the-Hill

Closing date:

Regent Independent CollegeHarrow-on-the-Hill

Date posted:
Contract type: Full Time
Salary: £26,000.00
Contract term: Permanent
Suitable for NQTs: No

 Regent Group currently has an opportunity for a professional and experienced individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the Regent offices and campuses. The IT Technician will also be the main point of contact for all employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organisation that has experienced significant growth recently.


Regent Group offices and campuses are located in:

Southall, Harrow, Wembley Central, Kingsbury, Queensbury. Travelling between those sites will be required.


  • Have a thorough knowledge of networking and operating systems, hardware and common office software.
  • Experience with first/second level desktop support working within Microsoft environment
  • Experience with diagnosing and solving hardware/software faults related to workstations and peripherals
  • Good understanding of network environment, dealing with network printers and other peripherals
  • Good understanding of Microsoft technologies - client and server related software (Windows 7/8/10, Windows Server 2012/2016)
  • Experience with cloud based software (Exchange Online, Office 365, Windows Azure) and virtual environment (vmWare, Hyper-V) would be beneficial.
  • Good communication skills and ability to work within a team.
  • Positive attitude, professional dealing with clients ensuring they are happy with IT support and solution provided
  • Be able to explain clearly problems and solutions, in non-technical terms.
  • Be able to work calmly and professionally under pressure.


  • Providing on site first/second level desktop support
  • Diagnosing and solving hardware/software faults
  • Rebuilding and configuring, installation of software and patches for workstations
  • Preparation, validation and upgrades of computer hardware
  • Maintenance and repair of all workstations and peripherals
  • Monitoring and servicing all network printers, photocopiers and other peripherals
  • Creating, executing & documenting tests necessary to ensure the workstation meets performance requirements
  • Providing support documentation, keeping infrastructure registers up to date (IT Asset Register)
  • Maintain a detailed knowledge of hardware/software configuration methodologies, tools and emerging technologies (Microsoft Technologies)
  • Respond to technical issues effectively (raised by phone, email and support ticket). Undertake assignments in a systematic manner.
  • Work closely with Senior Technician who will supervise daily activities.
  • Reports to Head of Information & Technology


  • Salary of up to £26,000 per annum
  • Discretionary Bonus Scheme
  • Childcare Voucher Scheme
  • Career development opportunities and continued professional development.

Job location

More about Regent Independent College
Type: Mainstream School
Phase: Secondary
Funding status: Independent
Gender: Mixed
Age Range: 14 - 19 years
Address: 167 Imperial Drive, Harrow, Middlesex, HA2 7HD, United Kingdom
Telephone: +44 208 966 9900
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