IT Support Technician

35 hours per week, all year round

We are seeking to appoint an enthusiastic IT Support Technician to join the Gardener Schools Group. This is an exciting opportunity to join an outstanding and thriving school based over four sites in the West London Area; two Senior and two Preparatory Schools.

The Gardener Schools Group is a friendly group that values teamwork and high achievement in all areas of our work with young people. We value our staff and actively support their professional development; you will have access to on-going professional development. 

The IT Team at the Gardener Schools Group consists of three full-time staff in total; an IT Manager and two IT Support Technicians. We operate in-house IT systems and, as such, you will be working first hand in networking, operating systems, lots of software applications and a wide range of hardware.

General day-to-day requirements of the role and skills necessary:

• Managing helpdesk tickets & prioritising tasks

• Office 365 Administration

• Active Directory – user account administration/group policy

• Windows OS, MACOSX, IOS troubleshooting

• Installing new hardware and software 

• Managing stock and inventory 

• Whiteboard troubleshooting

Desirable skills

• Apple School Manager

• Windows Server

• Windows Deployment Service

• Mobile device management

Join us and you can expect competitive pay and an excellent pension scheme, family-friendly working and a collaborative culture where ideas take flight together. We offer a Cycle to Work scheme, free counselling and occupational health service, contribution towards eye tests and VDU glasses. If you are looking to extend your experience and would be interested in joining our team, we would be delighted to hear from you.

We are committed to Safeguarding and promoting the welfare of Children and Young People and expects all staff and volunteers to share this commitment. The successful applicants will be required to apply for an Enhanced Disclosure from the Disclosure and Barring Service (DBS). References will need to be seen before any offer of employment is made.

The ideal candidate will possess the following attributes: 

• Strong work ethic

• Patient and prepared to teach users

• Happy to undertake activities to get the job done 

• Proven ability to communicate both orally and written 

• Proficient in Windows server/Windows 10, OSX/IOS

• Networking knowledge (desirable)

• Evidence of working effectively within a team 

• Good organisational skills 

• An understanding of the need for confidentiality 

• Ability to stay calm and cheerful when working under pressure 

• Ability to work with minimum supervision 

• To share in and contribute to the overall aims and ethos of the school

• Enthusiasm and passion for ICT

• Flexible with a proactive nature

You must live within a commutable distance of the school or be willing to relocate. The role is full time, 40 hours per week working Monday to Friday; your normal hours of employment will typically be between 08:00 to 18:00. Generally, you will work an eight-hour shift, not including the lunch break; however, exact hours worked will be decided by the IT Manager to meet the needs of the School.

All applicants are welcome to visit the school. CVs are accepted with a supporting statement and approved applicants will be required to fill out an application form on appointment. Please email your completed form or CV with supporting statement to itcareers@gardenerschools.com

Closing date: Thursday 16th December 2021, midday

Interviews to be held: week commencing 20th December 2021

The Gardener School Group is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening including checks with past employers and the Disclosure and Barring Service.