Skip to main content

IT Technician Apprentice

Lilian Baylis Technology School

Lambeth

  • £25,302 per year
  • Expired
Job type:
Full Time, Fixed Term
Start date:
15 September 2025
Apply by:
1 September 2025

Job overview

IT Support Technician Apprentice – Lilian Baylis Technology School – London, SE11 5QY - £25,302p/a – 39hrs/w

Job Purpose
Provide responsive 1st line technical support to staff and students, ensuring the smooth operation, security and continuous improvement of Lilian Baylis Technology School’s ICT infrastructure.

Apprenticeship Overview
Expected duration: 17 months
Apprenticeship level: Advanced (Level 3)
Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 

Key responsibilities:
• Service desk & incident management – log, categorise and resolve tickets on our ITIL based service desk, escalating complex issues where necessary.
• 1st line hardware/software support for Windows, ChromeOS and iPad devices, plus interactive panels, sound systems, school MIS system, and projectors.
• Print management - support operation of all printers within the school including replacing toners, clearing jams, adding credit to user accounts and work with printer repair support contractors.
• Support the schools Chromebook deployment, assisting in and completing repairs and maintaining accurate records of their assignment within Google admin centre.
• Network & connectivity – assist with wired/wireless troubleshooting, patching, backups and disaster recovery tests.
• Account administration – create/maintain user accounts, permissions and security groups in Active Directory, Microsoft Entra ID, Google Workspace and our MDM platform.
• Endpoint management – use RM/MECM/Meraki/Google Admin to deploy images, updates and policies.
• Classroom support – set up AV or specialist kit and provide just in time help during lessons or events.
• Asset & licence management – update the ICT inventory and assist with annual audits.
• To comply with all requirements for the recycling of toner cartridges and other IT / AV related materials (ensuring School maintains regulation with WEEE regulations).
• Policy compliance – follow all school policies, including Health and Safety, GDPR and Safeguarding.
• Professional development – actively engage with apprenticeship coursework, assigned training and in house CPD, sharing new knowledge with the team.
• To undertake any other tasks which may be required by the Senior IT technician and IT Manager
• To attend meetings, delivery training and offer guidance on technical issues to staff
Essential skills, characteristics and experience
• Five GCSEs (Grades 4-9) including English, Maths and a science/IT subject, or equivalent experience
• Evident interest in technology and problem solving
• Friendly, patient manner and proven ability to communicate with end users of varied technical ability
• Able to prioritise and document tasks accurately in a busy service desk environment
• Willingness to work flexibly, occasionally outside core hours, and to learn new systems quickly
• Commitment to upholding school safeguarding and data protection policies
• Hands on familiarity with Windows 10/11, Windows Server, iOS or ChromeOS
• Experience with Microsoft 365, Google Workspace or other SaaS platforms
• Basic PowerShell, Bash or Python to automate routine or repetitive tasks
• Ability to suggest practical improvements to ICT services

GDPR/Data Protection
To carry out duties of the post in accordance with the GDPR/Data Protection Act, the Computer Misuse Act, The Health & Safety at work Act and other relevant legislation such as ‘Freedom of Information Act’, as well as Council policies, procedures, standing orders and financial regulations.

Equal Opportunities
To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations. To ensure that Council’s values in respect of equality and diversity are fully expressed in the delivery of the service.

Health & Safety
To carry out all duties with full regard to the employee’s legal obligations to maintain their own health and safety at work, to be aware of the impact of activities on the health and safety of others and to comply with any Department and local health and safety procedures or instructions.

Safeguarding
The Local Authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility
You must meet the following eligibility criteria to apply for the role:
• Have been a UK/EEA resident for the last 3 years
• Hold valid residency status
• Have the right to work in the UK










Attached documents

About Lilian Baylis Technology School

School image 1
School image 2
School image 3
School image 4
School image 5
School image 6
School image 7
School image 8
School image 9
School image 10
School image 11
School image 12
School image 13
+44 207 091 9500

View on Google Maps

Visit employer website

LBTS Moto

Educate. Empower. Excel.

LBTS Values

Be kind to others and yourself

Be your best

Take care of our community

LBTS Vision

At LBTS we aim to EMPOWER and EDUCATE students to enable them to EXCEL as young citizens who practise the core values of the school: As part of this vision, we are committed to constantly evaluating what we do, in order to develop, deliver and embed:

  1. A world class KNOWLEDGE BASED CURRICULUM that is inclusive of diverse experiences and histories and empowers our students to BE THEIR BEST
  2. CONSISTENTLY EXCELLENT TEACHING,  based on research-led approaches that focus on students to BE THEIR BEST and shows measurable impact, particularly for priority groups
  3. HAPPINESS & BELONGING, formed from a strong focus on promoting wellbeing, self-confidence and healthy choices to educate students in how they can be KIND TO THEMSELVES AND OTHERS
  4. Ensuring students are KIND TO THEMSELVES AND OTHERS, by creating opportunities for students to better understand and tackle discrimination, empowering them to be upstanders and champions of SOCIAL JUSTICE
  5. TAKING CARE OF OUR COMMUNITY, including becoming the FIRST CHOICE school for local families, as well as playing an active role as citizens in making positive contributions.


OfSTED 2023 Stated:

“The school’s motto to ‘educate, empower and excel’ provides the inspiration behind the school’s curriculum. Leaders are determined that all pupils have the tools to read, question and have a personal view on contemporary and academic issues.”

“This is a very happy and caring school. Leaders know pupils and their families well. One pupil, typical of many, described the school as ‘home.’"

“Leaders have created a broad and highly ambitious curriculum which provides pupils with the knowledge and skills they need for their next steps."

“Leaders work hard to remove any barriers to learning so that all pupils can be successful. All pupils excel and flourish here. Pupils are safe.”

“Leaders provide a curriculum that is broad and ambitious. Across the curriculum, the breadth of coverage far exceeds the expectations of the national curriculum.”

“Leaders are robust in their checks on pupils’ attendance and follow up any absences swiftly. All pupils, including pupils with SEND are taught the same ambitious curriculum.”

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.

Applications closed