IT Technician

We are looking to appoint an IT Technician to join our busy and friendly IT support team. This is a fantastic opportunity for someone with strong technical skills and a passion for IT to work in a supportive and forward-thinking independent school.

This is a full-time role, working throughout the year, 40 hours per week, Monday to Friday.

About the role:

• Based in our IT services team, supporting around 1,500 users across the school
• Involves first-line support for staff, pupils and parents across the school
• Hands-on role working with a wide range of systems and devices
• Reporting to the IT Network Manager

Key responsibilities:

• Provide first-line helpdesk support for hardware, software and network issues
• Troubleshoot and repair devices including laptops, desktops, printers and phones
• Support Windows, Apple and cloud-based platforms (e.g. Microsoft 365)
• Help maintain the IT asset register and manage service requests via Halo ITSM
• Assist with school-wide IT projects and system upgrades
• Support pupils with their laptops as part of our 1:1 device programme
• Act as a mentor for the school’s IT apprentice

Person specification:

• At least 2 years of experience in an IT support or technician role
• Excellent communication and customer service skills
• Confident supporting both Windows and Apple systems
• Experience with Microsoft 365, Intune and basic networking
• Calm under pressure, well-organised and a good team player
• Ideally, some experience in a school or education setting (not essential)

Benefits:

• Salary circa £35,000 (depending on experience)
• 25 days' holiday plus bank holidays
• Generous defined contribution pension scheme
• Life assurance (5x salary)
• Cycle-to-work scheme
• Free lunches and refreshments during term time
• Free on-site parking

Full details of the role can be found in the job description.

To apply, please click the apply button to be redirected to our vacancies portal.

Closing date: Monday 21 July 2025.

Interviews will be held shortly after the closing date.

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are fully committed to creating and sustaining a positive and supportive working environment free from discrimination where staff feel valued and respected. We value individuality and diversity and believe in equal opportunity for everyone, irrespective of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation or socio-economic background.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). The school may carry out online searches on shortlisted applicants.

The post is exempt from the Rehabilitation of Offenders Act 1974. The school is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.