Job Role- IT Technician

Role Summary:

Under the overall supervision of the Cluster IT Manager, deliver a first class ICT support service to staff, students and other stakeholders to ensure the network, systems and devices are working to optimum levels to support teaching and learning which secures excellent outcomes for all students and allows support staff to deliver first class services to all its stakeholders. You will look after the IT systems of Hartshill Academy supported by the IT Cluster Manager.

Key Responsibilities of the Post:

Operations and Maintenance

• Maintain the efficient operation of the school’s ICT Infrastructure and equipment to ensure full functionality for student and staff use.
• Repair hardware and software within technical capabilities.
• Ensure the health and safety of the equipment and operation including safe transit of equipment, assembly and dismantling of equipment and materials, cleaning, and storage.
• Ensure the systematic checking, cleaning, security, and integrity of all classroom equipment.
• Set up hardware/peripherals and install software as required.
• Assisting with student and staff access and passwords.
• Ensure regulations and policies are adhered to at all times.

Ongoing development of ICT Services

• Keeping up to date with current developments in ICT by relevant training and research.
• Having a good understanding of adhering to requirements as laid out in the UL Technology Policies.

Planning and Documentation

• Prepare written notes on all fixes
• Assist with the preparation of maintenance
• Develop FAQs/guidance documents as

Communication

• Ensure comprehensive and courteous notes and responses are added to all tickets within the
• Take part in all team briefings/meetings and training. 

United Learning:

United Learning is an exciting organisation to work for; there is a real focus on developing people and empowering innovation where staff are appreciated and celebrated. A key benefit of being part of United Learning is to have the support of colleagues across the wider group and ample opportunities to network; we recognise the powerful impact that collaboration and partnership have on colleagues. The Group’s aim is to ensure that the technology, finance, HR, and data support is provided more effectively and efficiently than would otherwise be possible, so that leaders can focus on educational leadership.

United Learning is an inclusive employer and is committed to creating and sustaining a more ethnically diverse workforce. Therefore, we would very much welcome applications from professionals of all backgrounds who share our commitment but especially those of minority ethnic origin. We do hope you will get in touch with any questions you may have ahead of submitting your application.

Please note – We reserve the right to interview and offer to a strong candidate prior to the closing date. It is strongly recommended that candidates submit their application as soon as possible.

Hartshill Academy is part of United Learning, a large and growing group of schools aiming to offer a life-changing education across England. As a group, we achieve more by sharing than any single Academy could.

Hartshill Academy is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We are committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. An enhanced DBS check is required for all successful applicants.