Learner Services Advisor - Receptionist

Job Title: Learner Services Advisor - Receptionist

Location: East London

Hours: 36

Salary: £28,298 - £29,911 pa

Contract Type: Permanent

Waltham Forest College has been rated ‘Outstanding’ by Ofsted following its most recent inspection and has distinguished itself as one of only 15 General Further Education Colleges across the country to achieve the prestigious ‘Outstanding’ rating. As an Anchor Institution, Waltham Forest College serves its local and regional communities across North and East London exceptionally well and has been successful in driving aspiration and achievements for its students and wider communities.

We believe that our employees are the heart of the organisation and having the right people in the right place, with the right skills is the key to our success. We are looking for committed individuals who are passionate about working in an aspirational and high performing college and dedicated to contributing to an outstanding experience for our learners

You will play a vital role in delivering exceptional front-of-house services at the College, including managing Reception, to provide a seamless and supportive one-stop-shop service that enhances both the Business Growth Hub and the learner experience.

The Learner Services Adviser provides high-quality information, advice, and guidance to support learners' academic and personal development. The role manages key processes, including admissions, enrolment, and course-related enquiries, to ensure a positive learner experience. Additional responsibilities include supporting open events, attending school fairs, and promoting Waltham Forest College courses to prospective students. 

You will have recent experience working in a busy office environment, be highly skilled as an administrator with the ability to use a variety of computer packages. You will possess an approachable nature, tack and diplomacy.

What’s in it for you?

We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including a career average pension scheme, employee assistance programme, enhanced sick pay, NUS Employee discount, free onsite parking, cycle to work scheme and Sodexo benefits scheme.

Equality, diversity and inclusion

We are committed to creating and promoting a diverse and inclusive workforce that better reflects the wider community we support.

Safeguarding

We are committed to safeguarding and promoting the welfare and safety of our students and expect everybody working for the College to share this commitment. We actively seek DBS clearance checks for applications of employment as part of our safeguarding procedures. In line with KCSIE 2024 and Safer Recruitment principles the college reserves the right to conduct online searches of shortlisted candidate.

Closing Date: 30 March 2025

Interview Date: TBC

*Please apply as soon as possible as applications

will be considered upon receipt; we reserve the right to interview before the closing date*.