LMS Support Analyst

We are looking for an LMS Support Analyst to join our central team on an 18-month fixed-term contract.

Working closely with the Harris Leadership College (HLC) team, you will provide digital learning support for the School Led Network (SLN) Learning Management System (LMS) to facilitate participants' attendance on NPQ programmes. This will include first-line support for platform related queries, quality assurance of content sequencing and uploading of training material.

The role will entail regular and varied engagement with Harris Federation colleagues and external stakeholders, including multiple SLN delivery partners and digital platform users.

You will need to have excellent IT skills and a basic understanding of project management disciplines, such as planning, reporting, risk management, communication and good organisational skills. A background in education is not essential.

Training and professional development will be a fundamental part of the role, and you will have ample opportunity to progress within the organisation.

About Us

We are a pioneering education charity, and one of the leading multi-academy trusts in the country. We have a track record of taking on some of the most challenging schools in London, turning them into places where every young person can access a high-quality education and have opportunities to succeed.

Educating 1 in 41 young people in London, we now have 52 primary and secondary academies transforming the life chances and opportunities of pupils from disadvantaged backgrounds.

The Harris Federation has a track record of accomplishment in achieving success through rapid school improvement and has built an unrivalled reputation for running outstanding academies in London.

Our central team comprises a dedicated, driven group of departments working centrally to provide support across the Federation and all of our academies. Across a multitude of key departments, we maintain expertise all integral to supporting central and academies in areas such as Finance, HR, Data, Estates Management, Talent and many more.

Main Areas of Responsibility

Specific areas of responsibility will include:

• Digital Learning Support, supporting the enabling and operationalising of digital learning strategies/solutions across all aspects of Harris Leadership College's (HLC) provision
• SLN Digital Platform Support, including offering first-line support to digital platform users and troubleshooting emerging platform issues
• Business support and analysis, including producing programme data reports via PowerBi (training to be provided) as required.

For a full list of responsibilities, please download the job pack.

Qualifications & Experience

We would like to hear from you if you have:

• Qualifications to A-Level (A*-C) standard (or equivalent). Qualifications to degree level education are desirable, but not essential.
• A competent IT skill-set, including working knowledge of Microsoft 365 applications.
• Experience of working in a professional and high-paced environment.
• Proven and well-developed interpersonal skills, including good communication both written and verbal.
• Good administrative skills with an excellent eye for to detail, including proof reading skills, with the ability to maintain a high level of accuracy.

A full person specification can be found in the job pack.

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan including access to a virtual GP, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits.

We offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with 2 days from home and 3 days either with the team at our office in East Croydon or visiting one of our academies.

Learn more about our benefits on our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.