MIS Analyst - Helpdesk (Maternity)

The Role:

We are seeking a proactive and detail‑driven MIS Helpdesk Analyst to join our Information Services team on a maternity cover contract. This fixed‑term role is essential in ensuring continuity of service across the College, providing high‑quality support to staff and maintaining the smooth operation of our MIS Helpdesk during the post‑holder’s period of leave.

Based primarily at our Poplar Campus — a busy, professional environment with strong links to East London’s business and educational landscape — you will play a key part in supporting colleagues across curriculum and support areas. As the first point of contact for MIS‑related queries, you will be responsible for managing helpdesk cases, maintaining documentation, supporting data quality checks, and contributing to improvements in processes and systems.

This is an excellent opportunity for someone with strong technical and communication skills who enjoys problem‑solving, working collaboratively, and ensuring data integrity. You’ll be joining a supportive team environment where your work will directly contribute to the accurate and efficient running of our student data and information services.

Key Responsibilities:

• Monitor and manage the MIS Helpdesk, ensuring all queries are logged, resolved, or escalated within agreed timescales.

• Maintain and update Knowledge Base articles, process documentation and internal guidance.

• Support data accuracy by assisting with system testing, report checks and validations.

• Analyse data sets and help users interpret information effectively.

• Process enrolments, change requests and rejected learning agreements, ensuring compliance with funding rules and audit requirements.

• Resolve ILR, DSAT and FRM issues and liaise with staff and students to address data‑related queries.

• Contribute to improvements in MIS systems and processes across the Information Services team.

• Handle all data in line with GDPR requirements.

Who You Are:

• Experience working in an MIS team within a large FE college.

• Strong knowledge of Student Records systems and experience maintaining accurate data.

• Excellent written and verbal communication skills.

• Good technical skills, particularly Microsoft Excel.

• Understanding of databases and a willingness to learn SQL, SSRS and SSIS.

• Ability to work effectively within a team and collaborate with colleagues.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)

• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).

• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.

• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.

• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.

• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.

About New City College:

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.