On-Site Managed Service IT Apprentice, Middlesex

Closing date:

Rivers AcademyMiddlesex

Date posted:
Contract type: Full Time
Salary: Apprentice rate £4.00 per hour £7,508 per annum
Contract term: Permanent

On-Site Managed Service IT Apprentice 

Salary/Grade: Apprentice rate £4.00 per hour  £7,508 per annum

Reporting To: ICT Network Manager 

Disclosure Level: Enhanced  

Hours of Work: 36 hours a week  

Leave: Annual leave is 24 days per year, based on a 5-day working week, plus Bank/Public Holidays. Leave will normally be taken during school holiday times. 

Core Purpose: 

  • To assist the service desk with the delivery of the ICT managed support service. Provide school-based users with technical assistance. 
  • Fault Diagnosis and Hardware/Software Support 
  • Perform routine service delivery tasks 

Main Duties: 

  • First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue 
  • Use the service desk software to report, log and correspond to requests 
  • Communicate with school-based staff to inform them of action and progress of reported problems 
  • Assist school-based staff and students with technical issues* 
  • Provide high levels of customer service   
  • First line support for workstation and laptop support. Assessment and resolution of hardware/software issues 
  • First line support for printers. Basic assessment and resolution of hardware issues 
  • First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues 
  • First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues 
  • First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues 

Additional Responsibilities 

  • To work flexibly - this may on occasions include evenings, open days, parents' evenings and possibly weekends. This may also involve cover across the wider team in times of need. 
  • To participate fully in Staff Appraisal according to the Academy requirements.  
  • To participate in training and other learning activities and performance development, as required. 
  • To work safely, consider the safety of others and work within the guidelines stated in the Academy Health and Safety Policy.  
  • To comply with all decisions, policies and standing orders of the Academy; comply with statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and the Data Protection Act. 
  • To have a commitment to Child Safeguarding, to promoting the welfare of children and young people in accordance with the Academy's agreed procedures. 
  • To contribute to the overall ethos/work/aims of the Academy and the Trust. 


Job location

More about Rivers Academy
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Type: Mainstream School
Phase: Secondary
Funding status: State - Academy
Gender: Mixed
Age Range: 11 - 18 years
Denomination: Non-denominational
Address: Tachbrook Road, Feltham, Middlesex, TW14 9PE, United Kingdom
Telephone: +44 208 890 0245
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Rivers Academy West London is a co-educational, non-denominational secondary school with sixth form in Feltham, Greater London. The school became an Aspirations Academy in 2013, joining a small group of schools operated by the Aspirations Academies T...