Operations Associate

About Tute 

Tute Education provides live online learning for children and young people who need flexible, high-quality education that works around their circumstances.

Our qualified and experienced teachers deliver live lessons to students across the country, supporting local authorities, schools and non-mainstream settings to provide education where there are gaps, barriers or additional needs. For many students, Tute is not just an extra layer of support. It is the route that keeps them learning, progressing and connected to education.

We offer a range of online provision, from individual subjects to broader virtual school timetables, giving partners the flexibility to meet different student needs, priorities and budgets. As demand for high-quality online education continues to grow, our focus remains clear: strong teaching, meaningful outcomes and students at the centre of every decision.

Each year, Tute supports thousands of students across hundreds of settings throughout the country. Behind that work is a team that cares deeply about what we do and how we do it. We collaborate, support one another, share ideas and take pride in creating a positive working culture. Tute is also officially recognised as a Great Place to Work, reflecting the strength of our team and the environment we have built together.

Tute is part of Outcomes First Group, the UK’s leading specialist education provider, trusted by local authorities and schools across the country. Being part of OFG gives Tute access to wider insight, expertise and reach, while allowing us to retain the culture, flexibility and responsiveness that make Tute distinctive.

It is an exciting time to join Tute. We are growing, developing and continuing to show how online learning can help more children and young people access the education they deserve.

Role Purpose

We are seeking a dedicated and enthusiastic operations associate to join and bolster our dynamic team on a permanent basis. This position is crucial for expanding our capacity during our busiest period to deliver outstanding support to our partners (customers) and ensure the seamless delivery of our live online lessons. In this role, you will find yourself at the heart of our operations function, directly impacting our experience of our partners and students.

The principal purpose of this role is to act as a point of contact for our partners, adeptly handling queries and solving problems to maintain high satisfaction levels. Collaboration across departments will be a part of your daily routine, aimed at enhancing service delivery and operational efficiency. Your contributions will extend beyond immediate tasks, providing valuable insights through regular performance reports, aiding in decision-making and improvement initiatives. Full training in our systems (namely our bespoke platform, Dynamics 365, Teams) will of course be provided, and expectations will be clearly set.

We are looking for someone who shares our commitment to education, equipped with exemplary organisational and communication skills, and has a track record of thriving in fast-paced environments. Whilst this opportunity is temporary, for a person who demonstrates their value and aligns with our goals, there could be potential for this position to evolve into a permanent role, opening up further avenues for professional growth and development. You may not have professional operations experience, but if you have the detail-oriented and customer-centric skills we’re looking for, then we’d love to hear from you!

This role offers you the chance to make a significant contribution to our operations, ensuring smooth, efficient, and effective delivery of our important service.

If interested, please see further details in the Job Description attached or request a Job Description by completing the webform found in the link below.

https://www.tute.com/careers/operations-associate/?utm_source=TES

Please apply by application form directly on our website. We cannot support visa applications and do not accept CVs.