Operations Team Leader

Location: Hybrid, Cambridge (hybrid working in line with team requirements)

Contract:   2x Full Time, Fixed Term until February 2024

          1x Full Time, Fixed Term until January 2024      

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

This is an exciting opportunity to join Cambridge Assessment International Education, where you will be responsible for the delivery of operational processes to agreed schedules, assure quality and standards, and implement process improvements to ensure the successful delivery of qualifications to schools and students around the world.

About the role

Our Exam Processing Team Leaders will be responsible for managing teams to carry out tasks as directed, supporting the delivery of Cambridge International Examinations' assessments, taking on additional supervision responsibilities as required, and proposing and delivering operational process improvements.

Your skills as a people manager are key as you will supervise your team in delivering business processes, whilst proactively monitoring their performance standards, engaging and facilitating their professional development and safeguarding the team's general wellbeing.

Business change is part of the routine and to help us continually improve, you will assist in the design and delivery of improvement projects and participate in their implementation. You will contribute to each post exam series review, record and share lessons learned and implement procedural changes, providing an end-to-end view of the impacts of such changes to colleagues and senior managers.

This is your opportunity to help millions of people across the world unlock their potential. If you don't want to miss out, please take a look at the job description attached at the end of the advert. We want to hear from you.

A bit more about you

The position holder will be trustworthy, personable and pragmatic. Possess energy, drive and enthusiasm to manage and support the team. Supervising permanent and temporary staff by allocating tasks, monitoring workloads, whilst observing staff wellbeing. You will assist the Exam Processing Coordinator in scheduling and conducting resource management reviews to ensure tasks can be completed effectively. Ensuring the Exam Processing ethos of trust, open lines of communication and a positive environment for both colleagues and customers.

Other key requirements include:

·      Confident decision-making, prioritisation and time-management skills

·      Excellent interpersonal skills, with an eye for accuracy

·      Proficient user of Windows and MS Office tools

·      Knowledge of EPS, SAP or similar databases

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

·      Generous contributory pension

·      28 days annual leave, plus bank holidays

·      Annual performance related bonus and increases (discretionary)

·      Enhanced maternity/paternity pay

·      Childcare vouchers

·      Employee discount and cash back scheme at 2,500 retailers

·      Cycle scheme

·      Season Ticket Loan

·      Subsidised staff restaurants

·      Support for professional qualifications

·      Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 2 January 2023. We will interview suitable candidates as and when they apply, so please do not delay putting your application in. We reserve the right to close the campaign early once we have received sufficient applications for the role.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.