Principal Lead: Service Improvement & Quality, Kensington and Chelsea

Closing date:Expiring soon

The Royal Borough of Kensington and ChelseaKensington and Chelsea

Date posted:
Contract type: Full Time
Salary: £46,000 - £62,200
Contract term: Permanent

About Us:

Working as part of Children’s Services will provide a challenging and rewarding career. We have high ambitions for the children and young people of Kensington and Chelsea.  We have formed a bi-borough Children’s Services team with colleagues from Westminster City Council. Our services, which include education, family services and safeguarding, have been rated Outstanding by Ofsted, and our drive to be the best doesn’t stop there.  By working with us, you will have the opportunity to make a difference to young people in one of the world’s most diverse cities.

The Role:

The Principal Lead: Service Improvement & Quality has a Bi-Borough remit ensuring children and young people with special educational needs and disabilities in Kensington and Chelsea and Westminster are well served by the statutory SEN functions and home to school transport.
Reporting directly to the Assistant Director for SEN, the post holder will be directly responsible for driving improvement; ensuring effective case management, decision making systems and data collection are in place to fulfil the Bi Borough’s SEN ‘business as usual’ is consistently high performing.


About You:

  • You will have the ability to rapidly develop SEN knowledge, skills in others and measure how effectively their understanding is influencing their practice. You will be experienced at using data to drive service improvements
  • In order to carry out this role successfully, parents and carers of children and young people identified that the role requires honesty, a willingness to listen and learn from all stakeholders including parents.
  • A proven track record in developing constructive and positive relationships with Local Authority colleagues, head teachers, SENCOs, children, young people and their families, and other stakeholders, your written and verbal communication skills will be exemplary
  • You will enthuse, engage and motivate others to manage change whilst balancing priorities to deliver to a high standard within timescales.
  • You will have experience of managing a breadth of services


Role Requirements:

  • The post holder will develop systems to implement and embed person centred working (reflecting S19 of the CFA 2014) with families and professionals and lead on the implementation of Case Management.
  • In order to deliver continuous improvement, the post holder will be responsible for monitoring and reviewing demand, service user feedback and satisfaction levels. The post holder will understand how to use data appropriately to drive these processes.
  • With line management responsibility for officers leading on mediation, Tribunal appeals, data and transport eligibility, the post holder will oversee the ‘engine room’ of the SEN Service. 


For an informal discussion to find out more about the role please contact: George Webster, at

For more information and to apply, please go to:

Interview date: Wednesday 15th January 2020

Closing date: 6th January 2020.

More about The Royal Borough of Kensington and Chelsea
Address: The Town Hall, Hornton Street, London, W8 7NX, United Kingdom. View in Google Maps