Quality Support Admin Manager
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Cambridge University Press & Assessment
Cambridgeshire
- Expired
- Salary:
- £27,900 - £36,300
- Job type:
- Full Time, Fixed Term
- Apply by:
- 1 November 2023
Job overview
Cambridge or Coventry depending on your location, hybrid role
Fixed Term contract until February 2025
With the quality and fitness for purpose of OCR's qualifications being paramount, we are looking for a Quality Support Admin Manager, within the Quality Support Team, who will play a key role in providing support to Assessment Standards in OCR.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
The Quality Support team are responsible for overseeing the monitoring of quality of marking and moderation processes to ensure regulatory compliance, and the admin team support the administrative processes linked to this.
Reporting to the Quality Support Senior Manager, you will be responsible for managing day-to-day activities of the admin team within the Quality Support Team in Assessment Standards. You will have the ability to understand the capacity requirements and translate this to allocating tasks within the team. This will also include making recommendations for streamlining and improving the admin teams processes.
The admin team are a small team who also provide support to all staff and processes within Assessment Standards and Research Technical Standards teams.
During our peak processing weeks, you will also supervise temporary staff in order to deliver key outputs.
We are a busy team throughout the year, however there are significant periods when the workload is particularly demanding:
During major examination and awarding periods – mid-May to early August and to lesser extent January/February and November. Some weekend working will be required during these periods.
About you
We are looking for someone to effectively manage the work of the Quality Support Admin team, delegating roles and responsibilities to a team of three administrators.
You will have excellent inter-personal skills, be a good problem solver and have proven ability to work under pressure. Ideally, you will have experience of managing a team.
In addition, we are looking for the following:
- Excellent verbal and written communication
- A competent user of Word, Excel, PowerPoint and Outlook
- Ability to take a strategic approach to planning and organising the workload of a team
- Effective time management and organisational skills with the ability to multi-task to meet competing demands
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 1st November 2023 and interviews are scheduled to take place in the week commencing 6th November 2023.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
About Cambridge University Press & Assessment
- Cambridge University Press & Assessment
- The Triangle Building, Shaftesbury Road, Cambridge
- Cambridgeshire
- CB2 8EA
- United Kingdom
The Cambridge University Press & Assessment Group is a department of the University of Cambridge. We have three exam boards – University of Cambridge International Examinations (CIE), University of Cambridge ESOL Examinations (Cambridge ESOL), and OCR. We are a not-for-profit organisation.
We're proud of our 150 years heritage and the expertise that it has given us. Cambridge University Press & Assessment operates and manages the University's three exam boards.
The world's largest provider of English language curriculums and qualifications for young learners and adults.
The world's largest provider of international programmes and qualifications for 5 to 19 year old learners.
OCR is one of the UK's biggest exam boards offering academic and vocational curriculums and qualifications. Whether you are building new IT systems, supporting our customers or developing one of our new qualifications, every person at Cambridge University Press & Assessment is making a difference. Being part of the education of eight million candidates, in over 170 countries every year, means we are opening doors to a better future every day.
We aim for these values to be at the heart of everything we do
And we believe actions speak louder than words when it comes to demonstrating this. We think we’re great people to work with, but then maybe we’re biased! What we are certain about though is that if you join Cambridge University Press & Assessment you’ll be surrounded by talented people with diverse backgrounds and skills, working together in a friendly and supportive way.
Real development opportunities
We have ambitious plans to become the leading world authority on assessment. It matters to us that people rise to bigger challenges and reach their potential. As your ambitions and interests grow there will be opportunities to move around the business and gain new skills.
We’ll expect you to take responsibility for fulfilling your own potential, and we will provide you with the training and development opportunities to manage this.
Did you know that we are not only based in Cambridge?
We also have a site in Coventry, as well as a number of other smaller offices around the UK and Overseas
- Staff discounts at many retailers both online and in-store.
- Cambridge University Card - providing access to a number of university facilities such as the University Library and discounts at the Cambridge University Press bookshop.
- Season Ticket Loan - for travelling by rail or bus.
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
- Family friendly enhanced benefits when you might need them such as maternity and paternity and childcare vouchers.
- Limited access to nursery and play scheme places (waiting list in operation).
In addition to…
- Generous pension scheme.
- Performance related pay.
- Subsidised staff restaurants.
- At least 36 days holiday (including bank holidays).
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