Receptionist/Administrative Assistant

We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Primary Academy Coleraine Park. To assist in the management of the reception area as well as providing administrative support in order to contribute to the smooth running of the academy. Please note this is a temporary position on a one year contract from April 2023.

About Us

Harris Primary Academy Coleraine Park is an Outstanding primary academy and we have high expectations and aspirations for your children. All our staff aim to give every child an exceptional education providing support, care, enrichment and challenge as they come through our doors. We give them opportunities to enjoy their learning and prepare them for future academic success as well as happy lives. We have a unique creative curriculum, a clear vision, high expectations, strong moral values and a love of learning. Our academy is a multi-cultural, multi-faith family where children learn together. They respect and value each other.

We believe all children are special and we "dig for gold" in every child. This means encouraging children to do their very best, not settling for second-best.

The Academy is located in the heart of Tottenham and we are very proud of all of our children and staff. Everyone works hard and behaves well to achieve "exceedingly, abundantly, above all we can think or imagine!'

Main Areas of Responsibility

The purpose of your role will be:

• To present the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers.
• To ensure all visitors are signed in to the academy in accordance with safeguarding procedures.
• To respond to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required.
• To ensure the overall appearance of the reception area is tidy, professional and presentable at all times.
• General administrative duties such as typing, photocopying, filing, collation and distribution of post.
• In liaison with appropriate academy staff, to contribute to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date.
• To assist academy staff in all aspects of academy life, including contacting parents and pupils where necessary.
• To provide general administrative support to the academy as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements.

Qualifications & Experience

Qualifications, Knowledge & Training

• Educated to GCSE level or equivalent
• Competent in the use of Microsoft Office packages
• Proficient in the use of computers and databases

Experience

• Previous experience in an administrative or front office/reception role
• Demonstrable customer service experience

Personal Skills, Abilities & Qualities

• Good level of interpersonal and communication skills, with a good standard of written and spoken English
• Excellent organisational and time management skills, with the ability to prioritise tasks appropriately
• Commitment to delivering excellent level of professional customer service
• Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
• High level of attention to detail and accuracy of work
• Ability to work effectively as part of a team;
• Ability to be resourceful and proactive, in particular where unexpected issues arise
• Ability to work effectively with people across a wide range of levels and responsibilities
• Ability to maintain confidentiality; having tact and diplomacy where necessary.

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan including access to a virtual GP, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefitson our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.