Receptionist/Administrator

Receptionist / Administrator at Thorns Collegiate Academy

Hours / Weeks – 22.5 hours per week (Term Time + 4 weeks pro rata)

With the opportunity to increase to 37.5 hours with the addition of maternity cover expected from April 2026

Grade: Band C SCP 5-8, £25,584 - £26,284 per annum pro rata

REQUIRED FOR: ASAP

At Thorns Collegiate Academy, we require an enthusiastic, hard-working, compassionate individual to join our Admin Department. We are looking for a Receptionist/Administrator who will support the Office Manager in the smooth operation and day to day running of the academy. 

As part of Shireland Collegiate Academy Trust, Thorns Collegiate Academy is a school that offers progression and opportunities at all levels, and a successful candidate can expect to be developed into the best practitioner they can be.

Key Responsibilities:

• Reception duties include ensuring visitors, staff and students are welcomed and managed according to safeguarding and other Trust and academy policies and processes.

• Telephone calls are answered and directed accordingly.  Answer phone messages are listened to and actioned accordingly.

• Managing and maintaining the TCA info email inbox along with individual email inbox.

• Provide general clerical support for the academy, including assisting with letters.

• Assist with the production of correspondence across the academy.

• Assist with reprographic requests and ensuring all information given to visitors is kept up to date.

• Supporting the oversight of Arbor, with particular regard to correspondence sent to families.

• Assist with all queries and complaints.

• Use information systems and prepare information for internal use including the use of the applications Outlook, Excel, Word and PowerPoint.

• Assist with the organisation and facilitation of meetings and training events within the academy.

• Assist with enquiries from students, families and external agencies.

• Ensure the prompt circulation of information throughout the academy.

• Liaise with academy staff and external organisations as required.

• Support at academy events including open evening and parents evenings (these hours would be taken from the plus 4 weeks).

• Oversight of room bookings.

• Monitoring stock levels of blazer badges and ties.

• Monitoring stationery stock.

• Raising orders and receiving deliveries.

• Support with First Aid as required (3 day training with St John’s Ambulance will be undertaken within contracted hours).

• Other duties as may be appropriate to achieve the objectives of the post or to assist the academy in the fulfilment of its objectives commensurate with the post holder’s salary grade, abilities and aptitudes.

Candidates should be able to demonstrate:

The successful candidate will:

• Be highly organised, being able to prioritise and meet deadlines.

• Experienced in dealing with the public, requiring a calm and welcoming telephone and face to face manner.

• Be able to work under own initiative and as part of a team.

• Be proficient with the use of Microsoft Office applications and have a willingness to undertake training in order to develop in the role.

About Our Academy Trust

Shireland Collegiate Academy Trust is an established Multi-Academy Trust of primary and secondary academies across the West Midlands.

Our reputation is built on our core values of innovation, collaboration and inspiring individuals within our care.

We want every single person that comes through the doors of one of our academies to leave having grown as an individual, in terms of their skill set and their respect for others.  

We believe that every person who passes through our doors deserves the very best that we can offer. Everyone who works with and for the Shireland Collegiate Academy Trust does so because they believe in children and want their futures to be happy and successful. 

We are looking for passionate and creative individual who works well within a team and who will help us on our journey to provide exceptional educational provision for our students and families.

We can offer:

• Opportunities across our MAT to enhance skills and experience at both primary and secondary level

• Excellent career development opportunities

• Exceptional CPD provision including working with national and international experts in their field 

• A supportive working environment and team ethos

We pride ourselves on being an employer of choice where all staff can thrive. We believe that supporting our staff both personally and professionally allows them to give their very best to our students. Our aim is to foster a working culture that recognises and reflects the importance of good mental health and wellbeing and provides effective support when colleagues need it.

Shireland Collegiate Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects its entire staff to share this commitment.  All post-holders will be required to have an Enhanced Disclosure from the Disclosure and Barring Service (DBS), including a Children’s Barred List check for post carrying out a regulated activity.

For further information or an application form please visit:

https://careers.shirelandcat.net/

Closing Date: Sunday 22 February 2026

Interview Date: week commencing Monday 2 March 2026