Receptionist

Salary: £20,845 - £23,161 per annum

Location: East Acton, W3 (TCES North West London Independent School)

Hours: Permanent; Term Time Only

We are seeking an experienced school receptionist to deliver high quality exemplary customer service, model positive partnerships and relationships and deliver an unrivalled first impression to all visitors to the school.

The Complete Education Solution (TCES)

TCES is an independent social enterprise providing specialist education based in London, supporting exceptional neurodiverse children and young people aged 7 to 19 who have special educational needs and disabilities typically associated with autism, social emotional and mental health needs and associated disorders. Most of them will have experienced multiple placement breakdowns and significant trauma, often resulting in behaviour that challenges. On average pupils will have been excluded from other provisions up to three times before reaching us and had significant periods out of education.

TCES pupils learn at one of our two schools, at our Create Learning Primary site in Barking, through our Create in the Community service or within our Home Learning service. Our Create in the Community and Create Learning Primary services support our most complex and vulnerable pupils, with our schools: TCES East London and TCES North West London supporting those who are able to access learning within a school environment. When they are ready, we aim for pupils to step down from Create into one of our main schools, our Sixth Form, or into a mainstream provision.

TCES North West London Independent School is an Ofsted Good rated day school specialising in Leadership and the Arts, with all pupils encouraged to find and express their creativity and supported to achieve awards alongside traditional subjects. We believe they will become successful members of society through the knowledge, values and thinking skills learnt in the classroom and school environment.

Essential requirements to be successful in the role are: 

• Substantial experience of working as a receptionist or personal assistant ideally within an education setting. 
• GCSEs, at least Grade C or level 4 (or equivalent) in English Language and Mathematics. 
• Experience of supporting neurodiverse young people with Autism and/or SEMH and an understanding of potential implications for communication, learning and behaviour patterns. 
• Resilient, committed and a hard worker - able to keep going in the face of adversity and never giving up. 
• High standard of customer service; calm and authoritative manner over the phone and in person.

In return we offer: 

• Competitive salary and terms and conditions 
• An opportunity to make a real difference and join a leading provider of specialist education, directly contributing towards positive outcomes for pupils with SEMH and ASC.   
• Excellent CPD opportunities with all staff provided an individual Learning & Development Plan to support career development, including education qualifications at all levels (QTS / QTLS / NPQs) and options to take progressive Ofqual registered Level 3 – 5 qualifications in Therapeutic Education.   
• Comprehensive induction process, including all pupil-facing staff supported in receiving the Level 3 Award in Therapeutic Education and Group Process.   
• Regular half termly staff wellbeing days.   
• A range of employee support and wellbeing benefits including our Employee Assistance Programme (EAP), counselling and contributions towards medical costs and an exclusive rewards platform.

Closing Date: 02 June 2024

To apply:

Please find the job description attached to this advert below. Please complete our online application form and visit www.tces.org.uk/jobvacancies for more information.

If you have any questions please contact recruitment@tces.org.uk   

TCES is an equal opportunity employer and is committed to safeguarding and promoting    the welfare of pupils and expects all staff to share this commitment. The appointment is subject to all relevant checks such as references, medical clearance and a satisfactory enhanced DBS disclosure.