Can you build effective working partnerships with external government teams?

Starting Salary: £32,224 to £35,277 per annum(TCES Salary Band 5).

Location: TCES Central Services, Wimbledon

Contract: Permanent, Full-time (35 hours per week; up to 2 days working from home)

We are seeking a skilled professional, able to build and maintain working relationships and partnerships with external stakeholders, especially Local Authorities and Commissioning Teams. You will work within the central referrals team, running an efficient referrals process, converting referrals and maximising opportunities across the organisation. The role is heavily external facing and you will provide exceptional customer service to our service users, their families, parents/carers and the Local Authorities.

The Complete Education Solution (TCES)

TCES is an independent provider of specialist education based in London supporting exceptional neurodiverse children and young people aged 7 to 19 who have special educational needs and disabilities typically associated with autism, social emotional and mental health needs and associated disorders. Most of them will have experienced multiple placement breakdowns and significant trauma, often resulting in behaviour that challenges. On average pupils will have been excluded from other provisions up to three times before reaching us and had significant periods out of education.

TCES pupils learn at one of our two schools, or within our Create service or National Online School; Create in the Community and Create Learning Primary support our most complex and vulnerable pupils, with TCES East London and TCES North West London schools supporting those who are able to access learning within a school environment. When they are ready, we aim for pupils to step down from Create into one of our schools, TCES Sixth Form, or a mainstream provision.

Essential requirements to be successful in the role are:

• Substantial experience of providing high quality customer service.
• Skilled communicator, with effective interpersonal and listening skills.
• Highly organised, with strong administrative experience and aptitude for working through processes with excellent attention to detail.
• Working knowledge of public funding streams, commissioning departments and children's SEND services.
• Proficient IT Skills.

In return we offer:

• Competitive salary and terms and conditions, including 33 days annual leave (inclusive of bank holidays).
• An opportunity to make a real difference and join a leading provider of specialist education, directly contributing towards positive outcomes for pupils with SEMH and ASC.
• Excellent CPD opportunities with all staff provided an individual Learning & Development Plan to support career development, including education qualifications at all levels (QTS / QTLS / NPQs) and options to take progressive Ofqual registered Level 3 - 5 qualifications in Therapeutic Education.
• Comprehensive induction process, including all pupil-facing staff supported in receiving the Level 3 Award in Therapeutic Education and Group Process.
• Regular staff wellbeing days and supervision meetings.
• A range of employee support and wellbeing benefits including our Employee Assistance Programme (EAP), counselling and contributions towards medical costs and an exclusive rewards platform.
• A Pay and Pay Progression Policy that reflects the changing working environments and provides opportunities to progress based on achievements and professional conduct.
• Remote Working policy for all Central Services office staff.

Closing Date   9 October 2023

To apply

Apply using the online TES form or for more information contact recruitment@tces.org.uk  

TCES is an equal opportunity employer and is committed to safeguarding and promoting the welfare of pupils and expects all staff to share this commitment. The appointment is subject to all relevant checks such as references, medical clearance and a satisfactory enhanced DBS disclosure.