Regional IT Technician - Yorkshire

Yorkshire

We are looking for a Regional IT Technician to join us and to work as part of the Yorkshire based Astrea IT support team, covering IT infrastructure, services and solutions. You will provide support to Astrea Academies in the Yorkshire Region whilst also assisting with the Academy Trust central organisation systems when required. You will be responsible for the day to day running of existing IT infrastructure within your designated academies alongside the development and implementation of new systems

Key Accountabilities 

• Provide quality IT support to Academies in the South Yorkshire region (predominantly) 
• Provide 1st and 2nd line telephone, e-mail, and face-to-face support to the Trust’s user base 
• Assist and provide initial configuration and troubleshooting, installation and support services in the Astrea Trust Academies and partner organisations 
• Use service desk software to manage workflow and provide timely appropriate feedback to clients and other members of the team 
• Develop and implement new technologies 
• Monitor and test existing backup and recovery & security systems 
• Manage and maintain email systems and process user requests (in line with Data Protection legislation) 
• Ensure accurate records are kept of all IT hardware, software and peripherals 
• Develop effective working relationships within the Academies ensuring good communication at all times 
• Deliver training where deemed appropriate to technical staff and end users 
• Induct new starters to Astrea Academy Trust operating procedures and acceptable usage 
• Ensure compliance with data protection and related current legislation alongside good practise is adhered to by users

Key Responsibilities

Software  

• Assist with the configuration, installation and testing of required software 
• Assist with making software and data available to appropriate users 
• Ensure that anti-virus software is installed, kept up to date and working properly on all stations 
• Ensure software and operating system updates are installed as appropriate 
• Assist with the provisioning and distribution of web based systems 
• Troubleshoot, update, improve and expand MIS systems 
• Support website changes and limited development

Hardware  

• Assist with ensuring all computer hardware and peripherals are installed, configured appropriately 
• Maintain and troubleshoot academy systems as appropriate 
• Setup and issue new equipment to users of all levels 
• Maintain computer peripheral equipment such as printers, scanners, whiteboards, projectors; ensure that these are prepared and ready to be used 
• Troubleshoot and maintain all aspects of Trusts PC hardware and software 
• Liaise with external suppliers for the repair of equipment under warranty or maintenance contract

Network Management 

• Assist with core IT and external suppliers regarding provision of user accounts 
• Assist with the network maintenance tasks are carried out in line with the IT standard operating procedure 
• Follow the Core IT / supplier’s recommended procedures 
• Manage and maintain varying telephone systems and support introduction of VOIP systems

Other specific duties  

• Basic clerical duties related to the post 
• Maintain, record and update all aspects of the IT infrastructure 
• Assist staff members with the use of IT software and hardware 
• Comply with any reasonable request from a manager to undertake work of a similar level that is not specified in the job description.

Experience, Skills & Capabilities 

• Networking or computing qualification 
• Fundamental support knowledge of hardware peripherals and local printers 
• Good knowledge of Windows Operating Systems 
• Exposure to and knowledge of Active Directory and Group Policy Management 
• Exposure to and knowledge of SCCM 
• Experience of maintaining and updating relevant documents / records 
• Experience of working within an educational establishment 
• Experience managing a Microsoft Office 365 of Exchange environment 
• Experience of troubleshooting in a modern IT environment 
• Experience of working with web-content filtering products 
• Experience of implementing IT policies 
• Understanding of basic networking concepts 

This is not exhaustive.

The closing date for all applications is 31st August.

Please visit our website for further details and to apply. 

For further details on the recruitment process, please review our Recruitment Pack. This can be found attached to each vacancy or requested by emailing recruitment@astreaacademytrust.org 

Astrea Academy Trust is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. Posts are subject to enhanced DBS checks.