Senior Customer Services Administrator
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Cambridge University Press & Assessment
Paris
- Expired
- Job type:
- Full Time, Permanent
- Apply by:
- 27 January 2019
Job overview
Senior Customer Services Administrator
Paris
Cambridge Assessment English (Global Network)
What it is about:
Reporting to the Senior Customer Services Manager, the Senior Customer Services Administrator will be responsible for the effective and prompt management of an exam distribution network of about 115 centres. The post holder will actively support growth in candidature and revenue by promptly and effectively dealing with all clerical work related to the day-to-day management of specific parts of the distribution network, and by playing an active role in the deployment of our Customer First strategy, leading to greater customer satisfaction and loyalty.
What you will be doing:
• Playing an active role in the deployment of our Customer First strategy in Europe and North Africa, in close collaboration with the Regional Operations Head, the Senior Customer Services Manager and wider regional teams
• Providing full front-line support to about 115 Cambridge Assessment English exam centres in Balkans States, Benelux, France, Moldova, North Africa and Romania
• Seeing to the compliance of our quality assurance procedures in the delivery of exams by our authorised centres to ensure all Cambridge Assessment English standards are met
• Offering a high level of support to all our customers in these countries and use existing channels of communication to increase and maintain customer satisfaction and loyalty and a stakeholder community.
What we are looking for:
1. Bachelor’s degree in consumer, business or management studies
2. Certified CEFR C2 level in French and English
3. Command of Romanian or another European language is highly desirable
4. A genuine commitment to facilitate the customer journey
5. Patience, politeness, tact and diplomacy
6. Good working knowledge of MS Office products
7. Excellent skills in/of
o written and oral communication
o organisation, planning and multitasking
o information management
o analysis, polymerisation and critical thinking
Who we are:
Cambridge English Language Assessment (www.cambridgeenglish.org) is a division of Cambridge Assessment (www.cambridgeassessment.org.uk), a not-for-profit department of University of Cambridge. We develop and produce the most valuable range of qualifications for learners and teachers of English in the world. Over 5 million people in 130 countries take our exams every year. Around the world over 20,000 universities, employers, government ministries and other organisations rely on our exams and qualifications as proof of English language ability.
To find out more about this role please view the job description or to apply, please upload your covering letter and CV in both languages French and English.
We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.
The closing date for receipt of applications is 27/01/2019 and interviews will be held on week commencing 4 Feb.
If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.
CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER
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About Cambridge University Press & Assessment
- Cambridge University Press & Assessment
- The Triangle Building, Shaftesbury Road, Cambridge
- Cambridgeshire
- CB2 8EA
- United Kingdom
The Cambridge University Press & Assessment Group is a department of the University of Cambridge. We have three exam boards – University of Cambridge International Examinations (CIE), University of Cambridge ESOL Examinations (Cambridge ESOL), and OCR. We are a not-for-profit organisation.
We're proud of our 150 years heritage and the expertise that it has given us. Cambridge University Press & Assessment operates and manages the University's three exam boards.
The world's largest provider of English language curriculums and qualifications for young learners and adults.
The world's largest provider of international programmes and qualifications for 5 to 19 year old learners.
OCR is one of the UK's biggest exam boards offering academic and vocational curriculums and qualifications. Whether you are building new IT systems, supporting our customers or developing one of our new qualifications, every person at Cambridge University Press & Assessment is making a difference. Being part of the education of eight million candidates, in over 170 countries every year, means we are opening doors to a better future every day.
We aim for these values to be at the heart of everything we do
And we believe actions speak louder than words when it comes to demonstrating this. We think we’re great people to work with, but then maybe we’re biased! What we are certain about though is that if you join Cambridge University Press & Assessment you’ll be surrounded by talented people with diverse backgrounds and skills, working together in a friendly and supportive way.
Real development opportunities
We have ambitious plans to become the leading world authority on assessment. It matters to us that people rise to bigger challenges and reach their potential. As your ambitions and interests grow there will be opportunities to move around the business and gain new skills.
We’ll expect you to take responsibility for fulfilling your own potential, and we will provide you with the training and development opportunities to manage this.
Did you know that we are not only based in Cambridge?
We also have a site in Coventry, as well as a number of other smaller offices around the UK and Overseas
- Staff discounts at many retailers both online and in-store.
- Cambridge University Card - providing access to a number of university facilities such as the University Library and discounts at the Cambridge University Press bookshop.
- Season Ticket Loan - for travelling by rail or bus.
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
- Family friendly enhanced benefits when you might need them such as maternity and paternity and childcare vouchers.
- Limited access to nursery and play scheme places (waiting list in operation).
In addition to…
- Generous pension scheme.
- Performance related pay.
- Subsidised staff restaurants.
- At least 36 days holiday (including bank holidays).
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