Senior IT Technician

Senior IT Technician

Under the leadership of the Head of IT Operations, the Abbey IT team is responsible for the development and maintenance of the IT infrastructure, applications, and user support.

The Senior IT Technician will be responsible for supporting the school's technology infrastructure, ensuring its smooth operation, maintenance, and development. They will work closely with the IT Service Desk Manager to manage and troubleshoot issues within the school's network, hardware, software, and cloud-based services. The Senior IT Technician will also provide technical support and guidance to staff and students, maintaining a high level of customer service. They will also work with the Head of IT Operations to implement new and update existing infrastructure and services.

Responsibilities and Duties

• Support the school's technology infrastructure, including the network, servers, storage, printing and software systems.
• Oversee the school's computer labs, audio/visual equipment, and other technology-related resources.
• Support the staff and students in the set-up of exams, providing laptops and assistance where required.
• Provide technical support to staff and students, resolving hardware, software, and network-related issues, including school issued and bring your own devices.
• Be a proactive member of the Service Desk - create, respond, resolve and escalate tickets where appropriate providing accurate documentation of troubleshooting steps taken.
• Install, configure, and maintain software applications and operating systems, across various types of devices.
• Develop and implement new infrastructure and systems within the school.
• Assisting the IT team with large scale IT projects.
• Research and evaluate new technology solutions and provide recommendations for purchase.
• Collaborate with the IT Manager to ensure security measures are in place and updated regularly.

Qualifications

• Previous or current experience as an IT Technician
• Experience of providing 2nd or 3rd line IT Support
• Professional qualifications ie MCSA, CCNA desirable but not essential

Required experience with the following technologies:

• Windows 10, Windows Server 2016/2019/2022
• Hyper-V and Virtual Machines
• Active Directory, DNS, DHCP
• Switching and routing, VLANS, Wireless technologies
• Google Workspace Administration
• Firewall rules and policies
• Mobile Device management
• Interactive Whiteboards
• Backup and Replication software

Desired experiences with the following technologies:

• iPads, Apple Macs
• JAMF – MDM
• Papercut Print Management
• IP Telephony
• Door Access System
• MIS-ISAMS
• 1:1 Device Schemes – Hardware, and software support

Personal Specifications

• Experience of providing 2nd or 3rd line IT Support
• Able to work effectively as member of a team
• Demonstrate a flexible approach to solving problems
• Have excellent communication and organisational skills
• Understands user needs and has an awareness of providing good customer service. Previous school experience is not essential.
• Seek to demonstrate and encourage our key purpose in all ways: to equip students to live with confidence, purpose and joy
• Demonstrate and represent the School’s values of courage, honesty and kindness
• Committed to promoting the well-being of students

Abbey Life & Benefits

• Salary dependent on experience
• The Abbey promotes a good work-life balance and recognises the importance of staff health and wellbeing
• The opportunity to work with remarkable and brilliant students and to be part of an enthusiastic and warmly supportive staff community
• Excellent opportunities for professional development, investing in you as an individual and in your teaching career
• Access to a suite of comprehensive support services and infrastructure to support and enable you to undertake your role
• Provision of a laptop and appropriate IT and resources to enable you to work flexibly across the school site
• We provide free car parking for all staff; the school is a 20-minute walk from Reading Railway Station
• Complimentary refreshments throughout the day and a three-course lunch is available for all staff throughout the year
• Break for cake on Fridays
• Complimentary use of the swimming pool and gym
• Opportunity to join a variety of clubs – history society, book club, staff singers, yoga and much more
• Enhanced payments for maternity leave and a generous Occupational Sick Pay Scheme
• Employee Assistance programme, offering free confidential counselling and access to an independent Occupational Health Advisor
• Fee concession available for parents of Abbey students
• Staff accommodation, subject to availability, to include a number of flats, for new employees moving into the area
• Annual ‘flu’ jab on site
• Personal accident cover