Service Delivery Manager

Click here to view the Job Description and Person Specification.​​​​​​​ 

We have a fantastic opportunity to appoint an experienced Service Delivery Manager (SDM) to join our IT Services Team at Leigh Academies Trust.  You'll be part of a small but highly effective team of two SDMs, and the post holder of this particular role will lead on analytics and reporting associated with SDM duties, whereas the second SDM will lead on rotas and scheduling.  The overarching responsibility of the role includes;

• You'll coordinate the delivery of services from the associated technical and service teams, ensuring a cohesive, high quality service is delivered to all the academies within the Trust.
• You'll have a highly effective approach to the delivery of day-to-day service. The role requires general appropriate technical diagnosis, planning skills and management experience. 
• You'll ensure that the SLAs are met or exceeded and that the required service reports are produced and are analysed and then presented to the client - this includes (but not confined to) Service Performance Reports and Capacity Management Reports. 
• You'll also oversee the software / hardware request processes.
• You'll have knowledge of the up and coming renewal projects and service scope; ensuring out-of-scope is handed over to BAU Support. 
• Most importantly, a ‘can do’ attitude is essential! 

As well as experience in the responsibilities mentioned above, our successful candidate with also have ITIL v3 accreditation as we model the IT support on the best practice for IT delivery.  If you want to know more about the role or have an initial conversation, please contact LAT's Recruitment Team on 01634 412 240.  

​​​​​​​This is a full time, permanent opportunity offering a starting salary of £39,223 which will increase by 3% to £40,400 per annum (from 1st September 2022) + 25 days annual leave + bank holidays. The successful candidate will join us as soon as possible. ​​​​​​​

Benefits of working at Leigh Academies Trust;

• 25 days annual leave per annum + bank holidays, increasing to 30 days + bank holidays after 5 years' service 
• Generous pension scheme (Local Government Pension Scheme) 
• Full company closure and time off between Christmas and New Year
• You'll be part of a highly experienced team with a flexible and proactive ethos 
• Training and qualifications supported / encouraged 
• Mileage allowance for travel between sites 
• Free, on-site parking at every site 
• And much more… click here for more information on LAT Employee Benefits 

Being part of Leigh Academies Trust: As of 1st September 2021, our Trust comprises 31 geographically organised academies (15 secondaries, 14 primaries and 2 special) educating 20,000 students, and employing over 2,500 talented staff. The Trust is establishing four ‘clusters’ of academies: North West Kent; Central Kent; South East London; Medway. In addition, the Trust is responsible for one of the region’s biggest initial teaching training organisations, a large teaching school hub and is an accredited apprenticeship provider. Click here to view our future plans in our Vision 2025 document.  

As part of Leigh Academies Trust you will have ample opportunity to collaborate with your peers both within the academy and across the whole Trust. This is an important part of our vision as we know through experience that we perform better when we work together. You are supported to undertake regular self-development to continue your professional development and hopefully progress further within the organisation.

Click here to view the range of benefits available to all LAT staff.  

Our commitment to safeguarding: Leigh Academies Trust and all of our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a fair, robust and consistent recruitment process across all academies and business units. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.  

Our commitment to equality and diversity: As a Trust we are passionate about diversity and recognise that as individuals, we all bring something unique to the role regardless of any protected characteristics which is why we treat all of our people equally, without compromise. We are committed to providing equality and fairness throughout our recruitment and employment practices and not to discriminate on any grounds.

Based on the quality and quantity of applications received, Leigh Academies Trust reserves the right to close this vacancy sooner than the specified closing date. Applicants will be notified of this where possible. Therefore, early applications are encouraged.​​​​​​​