Service Desk Technician

Service Desk Technician

Permanent

Full-Time

Central London 

About the role

We have an exciting opportunity for a Service Desk Technician to join our Service Desk Team at the EFI (Education for Industry Group). The purpose of this job is to maintain effective operation of the EFI’s service desk function, to act as the technician in handling support calls directly and lead by example to the junior members of the team. 

The post holders will monitor support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Service Desk Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.

The Service Desk Technician will be the primary point of expertise on the EFI’s technology estate and software systems and be expected to develop and maintain the detailed knowledge their operation required to meet business need. The post holder will be expected to work closely with other teams in the organisation, delivering a first-class support service.

About you

• You will have a relevant IT qualification or equivalent professional qualification.
• You will have demonstratable experience within an IT Service Desk environment and Service Desk role.
• You will have previous experience in a customer facing role communicating with customers face to face, over the phone and via email and have strong verbal and written communication skills.
• You will be an analytical thinker with the ability to troubleshoot and resolve technical issues.
• You will have excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers and network devices and be proficient in both Active Directory and Azure administration, networks and systems.
• You will have the ability to plan and prioritise competing demands, multitask across a range of work of different types, work well under pressure and meet deadlines. 
• You will be a natural collaborator and team player.
• You will have an adaptable and confident approach to meet the challenges of a fast-paced environment and be a proactive and self-motivated individual.

If you are interested in joining a dynamic and expanding environment to further develop your career, then we would love to hear from you.

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other and celebrate together! At the EFI, our students are at the centre of what we do and as a result, we offer hugely rewarding careers – whatever your role at the EFI, you have the opportunity to change a student’s life! If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.

Our carefully curated benefits package offers something for everyone, whether you’re interested in:

• Furthering your development through funded professional qualifications and a personal growth allowance
• Generous and flexible leave that suits your lifestyle, including an around the world trip after 5 years’ service
• Market-leading family friendly pay, including 6 months fully paid maternity, adoption and shared parental leave
• A monthly wellbeing allowance and financial loan structures to support your financial health

Salary:

From £26,550 to £29,500 per annum, subject to qualifications and experience.

How to apply/Next Steps:

Our recruitment process requires all applicants to submit an application form when applying for a vacancy. The application form should be submitted electronically via our recruitment portal.

Please find the link to our application form here EFI Application Form

Please note we do not accept CVs.

Closing Date:

8am on Tuesday 30 April 2024

Interviews/Recruitment Day:

Wednesday 8 May 2024 (in-person at Newman St, London W1)

More Information/Contact us:

For more information about the EFI, visit our website and refer to the job description and person specification.

Please contact recruitment@fra.ac.uk for further information or an informal chat about this campaign.

Safeguarding Statement:

At the EFI, safeguarding and promoting the welfare of children, young people and vulnerable adults is paramount. We expect all our staff and prospective staff to share this commitment. Please read our Safeguarding Policy here for further information.