Sharepoint Support Analyst

We are looking to appoint a Sharepoint Support Analyst to join our Central IT Team. The purpose of your role will be:

• To provide 2nd line support and administration of SharePoint sites for end users and 1st line support staff via helpdesk system, escalating where necessary
• To work closely with 1st and 2nd line support staff to ensure they can support users appropriately
• To work closely with the Infrastructure M365 Manager in the promotion and appropriate use of SharePoint and O365 apps
• To support the Infrastructure M365 Manager in SharePoint project works and migrations

This role is offered on an 18-month fixed-term contract.

About Us

The Harris Federation is a leading education charity with 52 Harris primary and secondary academies across London and Essex. The founder, Chairman and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We now educate some 40,000 young people and closing the gap between children from disadvantaged backgrounds and their peers has always been a core mission.

The Harris Federation has a track record of accomplishment in achieving success through rapid school improvement and has built an unrivalled reputation for running outstanding academies in London.

Our central team comprises of a dedicated, driven group of departments working centrally to provide support across the Federation and all of our academies. Across a multitude of key departments, we maintain an outstanding body of staff all integral to supporting central and academy finance, HR, Data, Estates management, Talent and many more.

Main Areas of Responsibility

Your responsibilities will include:

• To provide 2nd line support in conjunction with the overall ICT Team to ensure the continued efficient use of SharePoint Online and O365 Services
• To administer and maintain SharePoint Online and cloud-based apps
• To configure solutions for business needs utilising Power Platform and other cloud-based apps
• Ensuring that all BAU changes to SharePoint platform and infrastructure are addressed, planned and implemented in adherence to company governance and control procedures
• To work closely with the compliance team and Infrastructure M365 Manager to ensure GDPR and data security is always maintained
• To promote the use of the SharePoint Online and O365 Services to support teaching and learning activities across the Academies
• To appropriately log all incidents and requests on the helpdesk system
• To resolve incidents and requests within the target resolution time and document these within the system
• To escalate any incidents to the appropriate team as necessary
• To ensure sufficient and appropriate documentation is created and maintained to support the continued use of SharePoint Online and O365 Services

Qualifications & Experience

The successful candidate will have:

• A minimum of one year's experience of carrying out a similar client facing support/analyst role
• A minimum of two years' experience with SharePoint Online & O365 Services
• Experience of administrating an O365 tenant
• An understanding of the M365/O365 platform and the concept of SaaS services
• Attention to detail and excellent report and documentation writing skills
• Flexibility and self-motivation with a willingness to learn new technologies and processes
• The ability to troubleshoot, investigate and resolve technical issues
• Good interpersonal skills with the ability to develop an effective working relationship with personnel from other backgrounds
• Confidence in dealing with all levels of stakeholders
• Understanding of different business functions and how they operate within an organisation
• Ability to react quickly and effectively to issues and opportunities
• Ability to troubleshoot, investigate and resolve technical issues
• A proven track record in working to strict timescales and of working with staff at all levels

Next Steps

If you have any questions about this opportunity, please contact careers@harrisfederation.org.uk to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. You will need this when completing your application.

Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.

Rewards & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level to senior leadership.

We look for talented individuals who share our vision for creating exceptional places of learning, and are committed to ensuring that every child in London has access to the best possible education.

In addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package which includes our Harris Allowance, a Performance and Loyalty Bonus, Pension Scheme, a Wellbeing Cash Plan and many other benefits.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children, and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicants. Before applying, please review our Policy Statement on the Recruitment of Ex-Offenders.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.