SIMS Support & Helpdesk Manager

35 hours per week
Ref: SSC/4509/SB-A

Islington Council’s School ICT and SIMS support team is a thriving traded service, which provides support for Primary and Secondary Schools and other settings across Islington and beyond. We are based at the heart of the borough, a stone’s throw from Highbury and Islington Station. The service is expanding and about to enter an exciting new phase. As part of this we are creating a new role to take on the management of our SIMS Support Service as well as managing the joint helpdesk function which spans both the ICT Technical and SIMS Support Services.

You will be experienced in the use of SIMS Management Information System, taking on the lead for this area of the service; developing our strategy and training programme to provide effective support to schools, and managing the team to ensure service excellence. You will also need to be an organised individual with keen attention to detail in order to manage the helpdesk function for the wider service. You will be responsible for ensuring that processes are documented effectively, helpdesk routines are in place and communication is clear and concise, so that our clients receive support in a timely manner and that the helpdesk service is robust and effective.

For further information and to apply online please go to:

http://jobs.islington.gov.uk/job/UK/London/London/Islington_Council/Childrens_Services/Childrens_Services-v697129?_ts=1

Closing date: Thursday 25 May 2017 at 23:59
Interview & test date as Thursday 8 June 2017