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Job details

Job details
Employer Hopwood Hall College
Location Middleton, Manchester
Salary National Minimum Wage
Contract type Full Time
Contract term Fixed Term
Job dates
Posted
Closing date Applications are closed

  

Purpose

To be an active member of the Student & College Services team, ensuring provision of support to all areas of the College.

Duties

1. To deliver customer service, and administrative support to customers in line with the service outline.

2. To respond professionally and appropriately to all general enquires and correspondence.

3. To accurately complete data input and maintain databases / college systems used in daily work to a high standard.

4. Ensure that College standards are worked to and maintained (e.g. Customer Service Excellence).

5. To work within the team to continuously improve all administrative and customer service processes within the college to ensure efficiency and high quality.

6. To represent the college in a professional manner dealing with visitors and learners and assisting at college events where required.

7. To implement elements of the College Communication strategy as coordinated by the Student & College Services Manager.

8. To make regular purchasing arrangements and monitor and distribute stationery and consumables centrally for the college as directed by the Student and College Services Team Leader.

9. Process incoming and outgoing post for the College.

10. Be an active member of the Student & College Services Team, assisting and being assisted by, other team members at times of peak workload. Actively contribute to project teams as applicable. For example supporting other college areas at times of peak workload for example enrolment activities.

11. Ensure continuous development and improvement of personal professional knowledge.

12. Any other duties, of a similar level of responsibility, as may be required.

 

About the employer

Hopwood Hall College is a further education college located in Rochdale, Greater Manchester. The college was first established in 1992, and since its founding has seen extensive redevelopment and modernisation, including the installation of a brand-n...

Information about Hopwood Hall College
Phase Further Education
Age range 16+ years
Denomination Non-denominational
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Locations and contacts

Middleton Campus
Rochdale Road
Middleton
Rochdale
M24 6XH
United Kingdom
+44 161 6549097