Student Services Assistant
Nelson and Colne College
Nelson, Lancashire
- Expired
- Salary:
- £19,085.04 FTE (actual £9,542.52)
- Job type:
- Part Time, Permanent
- Apply by:
- 19 May 2022
Job overview
Job title: Student Services Assistant
Salary: £19,085.04 FTE (actual £9,542.52)
Hours: 18.5 hours
Contract type: Permanent
Site: Nelson & Colne College
Closing date: 19th May 2022, midnight
Interview date: 14th June 2022
‘Would you like to be part of a team that aims to create the extraordinary?’
Our Organisation
Nelson and Colne College Group is made up of a family of colleges – Nelson & Colne College, Lancashire Adult Learning and Accrington & Rossendale College. Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, employer training and adult learning provider delivering exceptional teaching and learning to all ages and at all levels.
The Exciting Role
A new and exciting opportunity has become available for a Student Services Assistant
The successful candidate will be primarily based at NCC but may be required to travel across sites.
What You Will Be Doing:
• Working across the various Student Services and Reception functions, acting in a . professional manner as an initial point of contact for various enquiries from visitors, students, parents, potential students, external agencies and members of the public providing excellent customer care
• Providing initial information and advice on a wide range of College services and resources including course information, student finance, childcare and travel options
• Timely and professional answering of calls, providing first level information and advice, taking messages and referring callers to the correct person as required
• Data input into the College Management Information systems ensuring data is collected and recorded in line with data regulations and contractual obligations
What We Are Looking For:
• 4 GCSEs or equivalent including Maths and English at Grade C/4 or above (essential)
• ECDL, CLAIT or equivalent IT qualification or experience (essential)
• Level 3 administrative/ business/ finance qualification (desirable)
• Experience of working in a customer facing role providing excellent internal/external customer care (essential)
• Successful experience of working with young people (essential)
What We Offer in Return:
• Eligibility to join the Teachers’ Pension Scheme
• Generous annual leave allowance including a two-week closure over the Christmas period
• A range of health and wellbeing benefits and support
• Staff recognition scheme, including long service awards
• Fantastic family friendly policies
• Free on-site parking on all College sites
Please visit our ‘working for us’ section of our website for a full list of our benefits https://careers.nelson.ac.uk/working-for-us/benefits/
How to Apply:
If you're interested in this post and would like to know more, then please visit our website and complete an application form.
Website: https://careers.nelson.ac.uk/
Take me to the Application form: https://careers.nelson.ac.uk/application-form/
Further questions: please contact our friendly HR Team h.resources@nelsongroup.ac.uk
Please note: All of our posts are subject to an enhanced DBS check due to working with vulnerable adults and children. Should you wish to discuss this further, please get in touch with the HR team.
*Please note we only accept applications submitted via our website
Attached documents
About Nelson and Colne College
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Nelson and Colne College, located in the town of Nelson, Lancashire, offers further education to 1,600 full-time students and 3,500 part-time adults. The college was founded during the reorganisation of education in Pendle in the early 1970s and created by the merger of several local sixth forms.
Recent investments have included a £2m engineering facility, an all-weather sports pitch and gym, fully equipped science laboratories, and student study and social spaces. In January 2017, Nelson and Colne College launched a university centre to offer a range of higher education programmes in East Lancashire and beyond.
Principal
Amanda Melton
Values and vision
Nelson and Colne College’s overarching vision is summed up in its commitment to “expanding horizons; excelling together; and always learning". It promises to: put people at its centre; take care to understand each other’s individual qualities and needs; ensure that every single member of the college knows they matter; and celebrate individuality and recognise the strength of diversity.
The college also promotes a “green” ethos among its students and staff, setting up a sustainability group to raise awareness of environmental issues. The whole college has signed up to challenging goals to reduce its carbon footprint.
Ofsted report
“The quality of teaching and learning is outstanding. Assessment is well planned and marking is thorough and helpful. The internal lesson observation system is rigorous and carefully moderated and helps improve the teaching and learning. Staff development is well focused on college priorities.”
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