Student Services Officer

About Us

The Australian Industry Trade College (AITC) is unlike any other senior school. We’re for young people who seek a deliberately different educational experience. An industry-driven one. For those who want to learn in the classroom, within workplaces and on the job. We’re for those young people who seek to start building real world strengths and skills now, not only in the future.

If you are passionate about the future of industry education, this is the place for you. To learn more about AITC, go to www.aitc.qld.edu.au. 

The AITC has shown resilience throughout the COVID-19 pandemic. We have continued to successfully operate and achieve great outcomes during times of lockdown and other restrictions. Our strategy is firmly fixed on growth, and we see great opportunity ahead!

About the position

We are now seeking a Student Services Officer to join our Sunshine Coast campus in a full-time capacity.

As Student Services Officer, you will provide an exceptional frontline experience, providing support to young people through their journey with the AITC. 

Responsibilities will include: 

• Compilation and distribution of class lists and groups, timetables, monitoring role call and reporting absentees, leave requests, course completion, academic reporting and assessments. 
• Developing authentic relationships with young people, families and community members to champion the delivery of the College vision and culture. 
• Delivering on-time and accurate student service administration. 
• Proactively recognising young people’s needs and identify appropriate solutions, particularly with respect to a young person’s safety, wellbeing and health (including medical conditions and first aid issues). 
• Providing administration support.

Values and Benefits

Our values play a critical role in cultivating culture. They set the standards for how we behave, interact with others, make decisions, and choose to act. They are: 

• Think progressively 
• Take courageous action 
• Achieve inspiring outcomes 
• Demonstrate genuine care 
• Contribute authentically 
• Succeed collectively

We value our people, so along with access to an Employee Assistance Program (EAP) and paid parental leave, we offer the following benefits to our AITC employees: 

• Access to superannuation matching upon completion of qualifying period 
• Generous long service leave entitlements 
• Access to corporate rate health insurance 
• Flu vaccinations

The AITC is committed to safe and supportive work practices. Candidates will be subject to relevant checks such as teacher registration check, Blue Card, referee checks, identification verification and the requirement to disclose any information relevant to your eligibility to engage in activities including children.

Skills and experience

The following qualifications and experience are essential for this position:  

• Previous experience in a similar role 
• Current valid Working with Children Blue Card 
• Working knowledge of Microsoft Office suite 
• A consistently strong client focus when completing daily tasks 
• High level of organisational skills, with the ability to effectively manage conflicting priorities 
• Strong communication and interpersonal skills to enable professional interaction 
• A high level of attention to detail 
• Right to work in Australia

Desirable: 

• Current First Aid/CPR certificate 
• Qualification in administration 
• TASS school management system experience 
• Education sector experience

To Apply

Interested applicants are invited to submit a cover letter and resume which demonstrates an ability to deliver on the responsibilities of this position.  The AITC reserves the right to commence screening and interviews as soon as suitable candidates are identified, so please do not delay with your application.

It is our practice to use one-way Video Interviewing to support our selection. You may be requested to contribute to a Video Interview throughout this process.

As of 17 December 2021, all people who work in Queensland schools must have their first Covid-19 vaccination. Both doses are required by 23 January 2022. Please note that you will only be eligible for ongoing employment with the AITC if you meet these requirements.

Applications by and through recruitment agencies will not be considered.