Student Services Receptionist and Welfare Officer

Heartlands High School, part of the SEARCH Education Trust, is committed to safeguarding and promoting the welfare of our students and young people. The successful applicant will therefore be required to complete checks in line with the requirements of Keeping Children Safe in Education with regard to DBS and other pre-employment checks.

We encourage applications from all sectors of the community to reflect our diverse student population.

Student Services Receptionist and Welfare Officer – Heartlands High School

Salary: Scale 5 – (£24,693 and £26,520) Actual (£22,446 and £24,107)

Location: Haringey

Contract type: 36 hours per week, Monday to Friday, 40 weeks per year. 

Heartlands High School is a new mixed comprehensive 11-16 school that opened in September 2010. Popular and oversubscribed within the local community the school will take 1080 students. Our recent Ofsted described the school as a “Leaders have been able to cultivate an ethos of focusing on the needs of individual pupils.  Pupils irrespective of their starting points, receive a range of support. Many pupils make very good progress.’’ (Ofsted 2016)

We are looking to appoint personable, friendly and confident Student Services Receptionist and Welfare Officer to represent the school in a professional manner, as the initial point of contact for parents, carers, students and visitors. Building excellent relationships with parents/carers, students and staff is an essential part of this role and the ideal candidate will have experience of working in a school or similar environment.

The successful candidates will be responsible for duties including:

• The first point of contact for the school, dealing with all caller/ visitors in a polite and tactful manner;

• To provide an effective reception service both at the school’s main reception and in Student Service reception;

• To ensure that the front of house runs efficiently and effectively and is presentable and welcoming at all times;

• To be the first point of call during the school day to deal with all matters relating to the medical welfare of students including First Aid;

• To actively develop positive, supportive relations with visitors, staff, students and their parents/carers;

• To maintain an up to date record of all student’s medication, ensuring that all medication is within date and informing parents/carers when it is nearing expiry date 

• To be organized, able to multitask, work flexibly and have a ‘can do’ approach to work, as no two days are the same. 

• To assist the school with a wide variety of administrative tasks, requiring a good level of IT skills.

• To cover for absent colleagues when required

• Be responsible for lost property, arranging for it to be placed out on display at the end of every half term if not claimed

• To be a first aider, training will be provided.

• To be presentable in smart professional dress

If you would like to find out more about the position, we would like to talk to you.

For further information, please contact our HR department at HR@heartlands.haringey.sch.uk

Completed application forms must be submitted via TES by 9 a.m. on 24th January 2022. Interview’s to be held on the 28th of January 2022. 

NB: Please note that CV's or incomplete application forms will not be considered. Only those that are shortlisted will be contacted by the school. Applications may be considered whilst the posts are being advertised. SEARCH Education Trust reserves the right to close adverts earlier than the stated deadline. We advise early applications are submitted.