Student Support Administrator

PeoplePlus is a leading provider working across the adult skills, apprenticeships, employability, and prison education markets. It is a purpose-led organisation with a commitment to making a direct difference to the lives of One million people by the end of 2022.

The Role

Based on site at HMP Stocken our Student Support Administrators provide comprehensive administrative support across high-profile contracts. Within your role you will be responsible for ensuring that the administration systems and processes operate in a timely and effective manner, adhering to all quality standards. 

You will also be the first point of contact for prisoners, conducting prisoner inductions into the education provision promoting available courses to potential learners and providing ongoing advice and guidance. The role also includes the recruitment of learners for courses, maintaining accurate records of achievement linked to initial assessment, close liaison with partner agencies and the prison allocation and activity team. 

What we are looking for

You should have a passion for what you do along with relevant and recent experience within an administration environment. You will hold an NVQ Level 2 Business Administration qualification or equivalent (Level 3 desirable), and be able to demonstrate a good knowledge of IT based systems including Word, Excel and Access packages. An Information, Advice and Guidance qualification is desirable.

You will need to have good organisational skills with the ability to plan and prioritise workload accordingly while demonstrating excellent communication skills, written and verbal, including the ability to build rapport with a wide range of individuals and maintain a high level of confidentially at all times. You will need to be results focused and have the personal drive and resilience to overcome hurdles and barriers.

The salary for our administrators is based on experience and qualifications of the post holder, to be eligible for the top end of the band (£23,000 – £24,000) you will need to hold a Level 3 NVQ or equivalent. 

What makes us unique

We are extremely proud to have been awarded a one-star Best Companies accreditation, meaning we’re ‘very good to work for’. In addition we are recognised as being one of the Top 25 Education and Training providers to work for. You can see our best companies profile here for more details https://www.b.co.uk/companies/peopleplus.

For us here at PeoplePlus reward means far more than just pay. Your total reward package as a PeoplePlus colleague includes a variety of different benefits as well as incentive and recognition schemes. 

Our generous and competitive benefits package includes; enhanced annual leave of 25 days, a paid PeoplePlus Life Event Day each year, a paid Volunteering Day each year, a Pension, Life Insurance, an Employee Assistance Programme to access help and support 24 hours a day every day of the year, the opportunity to buy shares in the company through our Sharesave scheme, Refer a Friend reward scheme, Cycle to Work scheme and access to our benefits portal Additions which gives you discounts on hundreds of products, services, shops and entertainment. We also have our “Simply Dreams Come True” offering all colleagues the opportunity to turn their dreams into reality making the possibilities endless.