Systems Support Technician

Systems Support Technician

Permanent

Full-Time

London, West End  

About the role

We have an exciting opportunity for a Systems Support Technician to join our IT Team. The Systems Support Technician will be responsible for maintaining the effective operation of the infrastructure and systems and form part of the service desk support function aligning with the support of our organisation’s staff, students, systems and infrastructure.

The Systems Support Technician will monitor infrastructure support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Infrastructure Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.

The Systems Support Engineer will be the primary point of expertise on the Organisation’s technology estate and software systems. Including expertise on networking solutions and systems. They will also be expected to develop and maintain the detailed knowledge their operation required to meet business need. The post holder will be expected to work closely with other teams in the Academy, delivering first class support services.

About you

• You will have demonstratable experience in a network or server support role. 
• You will have previous experience in a customer facing role communicating with customers face to face, over the phone and via email and have strong verbal and written communication skills.
• Experience deploying software or security packages and updates to servers or end user devices and with DNS, DHCP & WAN/LAN networking is essential for the role.
• You will have strong troubleshooting and problem-solving skills.
• You will have excellent knowledge of Microsoft systems, including Office 365.
• A detailed understanding of networking fundamentals (IP addressing and subnets, VLANs, DHCP, DNS, and basic routing) is essential for the role.
• You will be a natural collaborator and team player.
• You will have an adaptable and confident approach to meet the challenges of a fast-paced environment and be a proactive and self-motivated individual.

If you are interested in joining a dynamic and expanding environment to further develop your career, then we would love to hear from you. 

Why The FRA?

We foster a culture where our team members can lean on each other, recognise each other and celebrate together! At the FRA, our students are at the centre of what we do and as a result, we offer hugely rewarding careers – whatever your role at the FRA, you have the opportunity to change a student’s life! If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.

Our carefully curated benefits package offers something for everyone, whether you’re interested in:

• Furthering your development through funded professional qualifications and a personal growth allowance
• Generous and flexible leave that suits your lifestyle, including an around the world trip after 5 years’ service
• Market-leading family friendly pay, including 6 months fully paid maternity, adoption and shared parental leave
• A monthly wellbeing allowance and financial loan structures to support your financial health

Salary:

From £26,550 to £29,500 per annum, subject to qualifications and experience.

How to apply/Next Steps:

Our recruitment process requires all applicants to submit an application form when applying for a vacancy. The application form should be submitted electronically via our recruitment portal.

Please find the link to our application form here EFI Application Form

Please note we do not accept CVs.

Closing Date:

8am on Tuesday 30 April 2024

Interviews/Recruitment Day:

Wednesday 8 May 2024 (in-person at Newman St, London W1)

More Information/Contact us:

For more information about the FRA, visit our website and refer to the job description and person specification.

Please contact recruitment@fra.ac.uk for further information or an informal chat about this campaign.

Safeguarding Statement:

At the EFI, safeguarding and promoting the welfare of children, young people and vulnerable adults is paramount. We expect all our staff and prospective staff to share this commitment. Please read our Safeguarding Policy here for further information.