Technical Support Analyst Nash College

Livability is the charity that’s committed to enabling people with disabilities to live the life they want to lead. We work to change what is unlivable, helping people to tackle the barriers they face and create a livable life. We believe that the people we support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by our core values, Livability strives to be open, enabling, inclusive and courageous in all that we do.

Livability is looking for a Technical Support Analyst.

Main Duties:

1.   Being friendly, patient, and helpful in all dealings with end-users' technical requirements.

2.   Responding to and keeping the service desk tickets up to date.

3.   Respond to IT incidents, problems and requests resolving them in line with agreed levels of service and to the user’s satisfaction recording all information as required by local IT processes.

4.   Support users in using standard office systems and other software in use across Livability Nash College.

5.   Set-up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures.

6.   Install and test new software, download and apply updates and patches in line with agreed policy and procedures. Build packages as required.

7.   Build/configure/install Desktop and laptops, and Mobile devices ensuring user satisfaction.

8.   Undertake routine monitoring and maintenance tasks including server monitoring. Attend out of hours where necessary to assist in resolving incidents and/or undertake planned maintenance with minimum impact on users.

9.   Ensure anti-virus software is installed, up to date and working effectively on all equipment as required.

10. Backup data according to policy and procedures and support periodic tests to ensure recovery in the event of systems failure or loss.

11. Develop knowledge of specific aspects of Livability systems, such as networking, VPN, build management, backup and replication etc, to provide increasing levels of 2nd and 3rd level support over time.

12. Support continuous improvement of Livability Nash College services, systems and processes through improved quality management and documentation.

13. To be responsible for and able to evidence own personal development by undertaking relevant training, attending meetings, conferences and events ensuring that you are updated in all matters relevant to the role within your Personal Development Plan agreed with your manager.

14. Develop and maintain knowledge of Victoria School and wider Livability Systems and networks – and provide occasional support as required.

15. To carry out additional duties and tasks that may be required within the range of the responsibilities of the post.

If you would like further information, please contact Ian Faragher at iFaragher@livability.org.uk