Technical Support Officer
Catholic Education Archdiocese of Canberra and Goulburn
Manuka
- Expired
- Job type:
- Full Time, Permanent
- Apply by:
- 23 May 2021
Job overview
Technical Support Officer
Location: Manuka, Canberra
Employment Type: Full-time
Salary Range: Grade 3 - 4 ($69,998 - $89,686 + Superannuation)
Closing Date: 11.55pm, Sunday 23 May 2021
Catholic Education, Archdiocese of Canberra & Goulburn plays an integral role in education both in the ACT and NSW operating 56 Schools and 8 Early Learning Centres.
About the Role
Working as part of the Information and Communication Technology Team and reporting to the Service Desk Manager you will provide broad range of quality ICT system support to our school network and corporate office. The majority of support will be provided remotely in partnership with existing teams and ICT technical resources.
Benefits and Opportunities
- Attractive remuneration package
- Opportunities to undertake training and upskilling
- Positive, social work culture
About You
As a Technical Support Officer, you will be a client centric professional with proven experience in IT/Technology applications and infrastructure implementation or support within a large, complex and multifaceted environment. You will be a quick learner and strong communicator with well-developed relationship skills, with an ability to translate complex ICT or technical changes into straight forward and practical advice.
You will be known for your ability to work collaboratively with a diverse range of stakeholders, with the skills to diagnose and remedy faults and problems with IT equipment and applications in a timely manner. Experience in IT Administration of School System Solutions is desirable, but not essential.
Essential Criteria
- High level customer service skills and ability to effectively communicate with a diverse customer base
- Ability to work as part of a team or autonomously, high attention to detail and ability to meet service time frames
- Excellent communication skills and ability to translate and communicate technical information into a simple terms
- Ability to think analytically and resolve complex technical issues
- Proven experience working across and with a range of hardware and software systems including peripheral devices
- At Level 4 you will have proven experience in mentoring team members and providing end user support
- Qualifications in Information Technology, Computer Science or similar would be highly regarded
Please refer to the role description for an in-depth detail regarding criteria and skill set required.
Application Process
Please apply via the link. Applicants will be required to submit a covering letter outlining briefly the qualifications, skills and experience section in the position description plus a current resume. For further information about the role and Catholic Education Archdiocese of Canberra & Goulburn please visit the website and role description. If you have any questions contact the Recruitment Team on 02 6234 5427 or via email Recruitment@cg.catholic.edu.au.
Attached documents
About Catholic Education Archdiocese of Canberra and Goulburn
- Catholic Education Archdiocese of Canberra and Goulburn
- 52 - 54 Franklin Street, Manuka
- Australian Capital Territory
- 2603
- Australia
Who are we?
Catholic Education, Canberra and Goulburn (CECG) plays an integral role in education both in the ACT and NSW, covering 88,000 square kilometres covering the whole of the ACT and extending from Pambula on the south coast, to Crookwell in the North, through to the western point of Lake Cargelligo. Operating 56 Schools and 8 Early Learning Centres Catholic Education Canberra & Goulburn is key to education of over 21,000 students within the Diocese and employing over 2,100 professionals.
As a diverse and inclusive workforce, Catholic Education offers career opportunities across the ACT and NSW regions including providing support and mentoring for graduate teachers as well as professional learning and career development programs tailored to individual needs.
Our vision
Our strategic vision to deliver learning and experiences in Catholic Education that will shape a strong sense of spiritual self and wellbeing and equip students to be ethical, agile thinkers who strive to make a positive contribution in the world around them. Actively working to build strong partnerships between the Catholic Education Office, Schools, Students, Parents & Families and Parishes to deliver on this vision. We invite you to walk with us, to share this journey that paves the way for our children now, and in years to come, to flourish.
From early learning to College, a Catholic education provides an evidence-based academic, faith-filled learning journey.
Principals and teachers work with parents to grow happy, caring, compassionate young people.
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