Trust IT Support Engineer

Job Description: Trust IT Support Engineer (School Based)

1.                 Core Purpose

To provide 2nd/3rd line IT Support at Bristol Free School as well as work as part of the wider Central IT Team to support other sites, projects and assist with escalations and development of engineers from other Trust sites.

Responsible to:            Trust IT Lead

Key Relationships:     Finance & Operations Manager, Wider Trust IT Team

Location:                        St Andrew the Apostle School

Working pattern:        Full time, full year (37 hours per week, 52 weeks per year).

Salary: Scale point 26 to 30 (England and Wales) plus local government pension. This is equivalent to £37,443 to £40,833 per annum.

2.                 Responsibilities

General

General Responsibilities (All Staff):

·     Perform duties and attend meetings as reasonably required.

·     Participate in the school's performance management scheme.

·     Undergo in-service training where required.

·     Contribute to the school's pastoral system.

·     Observe and implement current school policies and good practice.

·     Carry out such particular duties as the Headteacher, Finance & Operations Manager, Trust Operations Manager or Trust IT Manager may reasonably direct from time to time.

Specific Responsibilities

Ensure the smooth running of IT and Technology across the school and Trust, including but not limited to:

·     Ensuring that all jobs are logged and recorded on the IT helpdesk and that SLAs are adhered to.

·     Ensuring all installed software is correctly licenced and installed centrally in line with the Trust SOP on deployment, working with the Central Team to test, package and deploy new applications.

·     Maintaining local school servers and M365 environment on a day-to-day basis.

·     Managing and maintaining user accounts across online platforms, in line with the Trust data and security policies.

·     Responsibility for regular maintenance programmes, resolving failures in hardware and software and ensuring appropriate “housekeeping” tasks such as imaging and laptop returns are implemented daily.

·     Responsibility for maintaining/updating the school’s IT assets and any associated equipment, including working with the school on a rolling refresh plan.

·     Providing AV support to departments including Projector/IWB, CTouch screens and visualisers/other peripherals.

·     Supporting Creative & Performing Arts/ Media Department with productions, specialist IT and AV requirements.

·     Ensuring that the school meets relevant e-safety requirements and that appropriate filtering and monitor (that does not compromise effective teaching and learning) is in place.

·     Provide support and escalations for Bromcom and other third-party systems, CCTV and Access Control.

·     Work with the Central IT Team on data back up and central IT infrastructure.

·     Ensure that networking changes are implemented and documented in line with the Trust SOP.

·     Maintaining compressive, centralised, and collaborative documentation for all areas of IT Support.

·     Work with the Central IT Team on print management, PaperCut and print rationalisation strategies.

·     Ensure data compliance and security is always adhered to, in line with the school's data protection and freedom of information policies.

Accountabilities

The post holder will:

·     Report to the School Business Manager and Trust IT Manager on all IT, Network and Security responsibilities.

·     Work closely with members of the school’s administration and operations teams.

3.                 Selection timetable

Closing date:                                       5th February 2024 - midday.

Short listing:                                       5th February 2024

Short listed candidates notified: 7th February 2024. Applicants are asked to give a mobile number on their application form which may be used for notification.

References taken up:                      7th February 2024.  Applicants are asked to ensure referees are aware that we will contact them on that day.

Interviews:                                          19th February 2024. The selection process will involve a panel interview and a short exercise, the details of which will be provided on the day of the interview.

4.                 Further Information

If you have any queries regarding the post then please email Ian Atkinson, Trust Operations Manager (itrecruitment@russelleducationtrust.org.uk) with any queries relating to the role, or to arrange a school tour or telephone discussion.